Dear rikujousaikou0421,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly
- Do I understand correctly you already provided a .PDF document to the casino detailing the transactions of your bank account without the SWIFT code? Was this document rejected by the casino?
- Is it possible to access the payment application using a browser, so that the URL of the website might be visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Dear rikujousaikou0421,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly
- Do I understand correctly you already provided a .PDF document to the casino detailing the transactions of your bank account without the SWIFT code? Was this document rejected by the casino?
- Is it possible to access the payment application using a browser, so that the URL of the website might be visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas