The player from Germany, who was KYC verified, experienced delays with a withdrawal that was processed yesterday and felt that the casino team was stalling. He had made significant deposits and wanted to receive his funds promptly. The Complaints Team acknowledged the usual processing times for withdrawals and advised patience while waiting for the funds to appear. However, due to the player's lack of response to follow-up inquiries, the complaint could not be investigated further and was rejected.
EmirBet Casino - Player’s withdrawal is delayed.
Amount: €520
EmirBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I am KYC verified. I processed the withdrawal yesterday, and it shouldn't take this long. The team is stalling me constantly, and this can't be right. I've deposited a considerable amount of money there and just want to receive my withdrawal. Please do something and help me; I am fully verified there.
Automatic translation:
Public
Public
2 months ago
Dear Aslan1912,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other external factors.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your game history has been successfully checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
