The player from Germany had expressed concern over a delayed withdrawal process at EmirBet Casino, noting that he had been waiting for six hours without receiving any transaction receipt. However, the issue was resolved when the player confirmed receipt of his funds.
EmirBet Casino - Player experiences delayed withdrawal.
Amount: €1,600
EmirBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
EmirBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
I've made another withdrawal of funds, which have been processed and paid out by the casino. However, in the past, the money was directly transferred to my account instantly. Now, nothing has happened for the past 6 hours.
I have entered my account details correctly, just as I have done before. I read another complaint here where it seems Emirbet accidentally transferred the money to the wrong account. Now I'm worried the same thing has happened to me. I have repeatedly asked for a transaction receipt, but to no avail. I want to see a transaction receipt that clearly shows which account the money was transferred to.
This situation is making me nervous, since in the past, the money was quickly deposited into my account.
I ask for your help.
Automatic translation:
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6 months ago
Dear Aslan1912,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EmirBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please clarify if the withdrawal issue is directly related to the withdrawal requests, the subject of your previous complaint? https://casinoguru-int.com/de/emirbet-casino-der-ruckzug-des-spielers-hat-sich-verzogert-3
- When was the withdrawal initiated and processed at the casino side according to your knowledge?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Translation
I received my money, everything is fine.
Automatic translation:
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6 months ago
Dear Aslan1912,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
