The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that he received his winnings, therefore, this complaint was closed as resolved.
EmirBet Casino - Player believes that their withdrawal has been delayed.
Amount: €3,000
EmirBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I requested my payout last week. I've already sent all the documents you asked for, and they were accepted during the conversation I had with the live-chat employees. However, I haven't received any response from the verification department. According to you, the payout only takes a maximum of 48 hours, and I hope that you will pay out my money and not scam me or anything like that.
Please help me out here
Automatic translation:
Public
Public
1 year ago
Dear knittelfelderj2001,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Hello,
Unfortunately still no response from Emirbet. I've been waiting for 5 days now for my payout since September 2nd, 2023.
Payout is still pending here and it hasn't been canceled yet.
I wrote to the live chat, but that doesn't help at all.
I also sent them an email but they just didn't respond.
Don't know what to do if they really won't pay out my money.
Hopefully the guru here can help me somehow with the site.
Write new updates to keep you updated.
Automatic translation:
Public
Public
1 year ago
Translation
I contacted support again. They just told me that my account had apparently been verified since last Saturday, i.e. on the day of the payout. I don't understand why they haven't confirmed my payout for 5 days when it's supposed to only take 48 hours.
If you ask how long it will take, you always get a standard text saying that you cannot contact your payout department.
Hope Casino Guru can help me a little in this situation.
Thanks
Automatic translation:
Public
Public
1 year ago
Dear knittelfelderj2001, Thank you very much for keeping us updated. Could you please advise what the status of your payment is? Is it still shown as "pending" or has it been "processed"?
Public
Public
1 year ago
Translation
Hello, unfortunately the payment is still pending.
Automatic translation:
Public
Public
1 year ago
Translation
Another day has passed and the payment is still pending
Automatic translation:
Public
Public
1 year ago
Translation
It's been a week now and nothing has changed yet
Edited
Automatic translation:
Public
Public
1 year ago
Translation
We have just confirmed the payout and I have just received the money so everything is now clarified.
Thank you for your help, dear Casino Guru team.
Automatic translation:
Public
Public
1 year ago
Dear knittelfelderj2001,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
