Dear penkoyankov,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with efbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you contacted customer support via email as suggested by the live chat agent? The email of the casino support should be support@efbet.net
Could you please advise if you passed the full KYC verification?
Could you please explain what you mean by saying that you are on a voucher, not an account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Dear penkoyankov,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with efbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you contacted customer support via email as suggested by the live chat agent? The email of the casino support should be support@efbet.net
Could you please advise if you passed the full KYC verification?
Could you please explain what you mean by saying that you are on a voucher, not an account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Edited by a Casino Guru admin