Efbet Casino - Player’s struggling to withdraw their winnings.

Hello. registered with efbet, tried to make a deposit from a visa card, it turned out, the total amount of deposits was 75 euros. I started betting on sports, lost and won when my account balance was 45 euros, my bet limit was lowered, I created a withdrawal request, and I was refused. Online support asked to make a deposit from the card to update the data, I deposited another 5 euros, after that I was not withdrawn again. Support cannot explain anything.Please help in this matter.

Dear Art84,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Art84, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank. I also hope for a solution to the problem.

I will now try to contact the casino and let them know about your issue.

We haven't receive any answer from the casino yet. Will keep try to contact them for 7 more days. If we still won't have any respond we will be forced to close the complaint as unresolved.

Hi, I received a letter on March 13th authorizing the withdrawal via bank transfer. In order not to make a mistake, I asked them to transfer money to me. sent details and a bank account. There was no answer. And besides, they have a withdrawal limit of 125 euros. I can't get out without their help.

Dear Art84,

Unfortunately, we haven't receive any respond from the casino. I'm really sorry that we can't help you more but as the casino is non responsive, there isn't much we can do. The complaint will now be closed as unresolved which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will glady try to help.

Best regards,

Nick

Casino.guru