Efbet Casino - Player complains that he didn’t win anything.

In my opinion, they are quite unfair, in terms of deposit and return rate, from 4 years I play in efbet and in the hall and on the site of the casino section, my impressions are that I played a huge amount of money for the period and never won a top profit, I have had cases in which I played 15-20000, per week, and the maximum I reached as a profit is up to about 2000 BGN. I do not know what is the percentage of profit to loss determined by law, but I can say for sure that this which I have lost and gained measured in percentages is 5/100

Dear Емил,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Емил,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Емил,

Thank you very much for the forwarded screenshots. Unfortunately, deposits vs. withdrawals ratio can be misleading in many cases as it doesn't show the entire course of the game. Even if a bigger win is accumulated it is not always withdrawn but instead, played and lost. I'm truly sorry but it is insufficient evidence.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Емил,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.