HomeComplaintsDuxcasino - Player wishes to withdraw their winnings.

Duxcasino - Player wishes to withdraw their winnings.

Amount: €740

Duxcasino
Safety Index:High
Submitted: 10 Oct 2020 | Case closed : 25 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Netherlands is experiencing difficulties withdrawing the funds and enquiring about the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

I want to withdraw my money to my bank

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Public
4 years ago

Dear Titia,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? Which payment method you have used to deposit funds into your account?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
4 years ago

Dear Titia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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