Dunder Casino - Player's withdrawal is delayed due to document requests.

I waiting 4 days for withdraw, my account been Verified and ask from me again documents i send and Verified again now i waiting for withdraw i see again ask from me same documents i send 2 more times...

On Live Chat same messages copy/paste on email not respond!

Dear vis4rr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your Proof of Address seems to be the only obstacle standing between you and your winnings?
• Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

My account been Verified and ask from me again ID and Proof of address i send and Verified again after that i waiting for withdraw but i see ask after Verified and Proof of address ask from me again i send again pdf file and ask from me and selfie i send all and i waiting and this is not first time here who ask from me 2-3 times documents, you can check a photo who i upload date when i send and Verified after that ask again from me pdf i send all and now its checking...

I waiting 4 days, on chat 2 times say to me its Verified your account when i see other support say to me not verified...

On email not respond here help@dunder.com

Lol on livechat i ask again say rejected proof of address but i see not rejected is pending and i say its pending say oh yes sorry, one say to me 48 hours max to review one say no have timeframe lol this is very bad i waiting 5 days no get any email anything

I fully understand your frustration, vis4rr. However, I will set the timer for an additional 7 days allowing to casino two full weeks to verify your account and process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

ID verified but address not Ask from me PDF i send 2-3 Proof of address include PDF again Not approved, one its Approved but ask more... I upload a photo and you can see a Date

https://i.ibb.co/QcYY2MV/Screenshot-2024-02-07-130353.png

Hello, and proof of payment approved but address again not approved i send all documents who i have and who i downoaod pdf from official site, not approved i no have idea what is!!!

After verified all documents address all again on Chat ask me lol!!!

My withdraw still pending 2 weeks

I received today my withdraw after 2 weeks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vis4rr, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru