Dunder Casino Review

Show company details

Payment methods

Show all (14)

Withdrawal limits

per month

$50,000

Owner Dunder Limited

Established 2016

Estimated annual revenues

> $5,000,000

Licensing Authorities

OverviewBonusesUser reviews46Safety Index explainedDiscussion1Payment methods14

Casinos available to you

1.Drake Casino

Guru choice

2.BC.Game Casino

Play in crypto possible

3.Spinfinity Casino

Great customer support

4.El Royale Casino

Live chat available 24/7

Dunder Casino Review

We've thoroughly reviewed Dunder Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Dunder Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Dunder Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 12 complaints directly about this casino in our database, as well as 9 complaints about other casinos related to it. Because of these complaints, we've given this casino 5,078 black points in total, out of which 2,964 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Dunder Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that Dunder Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (14)

Withdrawal limits

per month

$50,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

No keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (4)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers
Show all (50)
Game providers (50)

Positives

Popular progressive jackpot slots
High withdrawal limit
Live dealer games are available
Over 1000 games from many providers

Negatives

Many restricted countries
Live chat support is not available 24/7

Interesting facts

Casino uses a chatbot for customers' interaction
Small international casino

Author & Guarantor: Natalia Burlutskaia Last updated: 22 Mar 2023 Anything incorrect or missing? Let me know

Dunder Casino bonuses

Browse all bonuses offered by Dunder Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Dunder Casino

This is a place to share experience with Dunder Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 46 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

tamalamaland123

Apprentice

• 7 months ago

Reopend my account after several years of not playing here, and that was a mistake. Deposited a substantial amount of money, kept the bets conservative, and lost in a way I haven't lost before anywhere, ever. I mean dead spins and an RTP that defies logic. Closed my account again but forever this time.

Great customer service. Friendly, prompt and helpful.

The RTP was so bad I had to wonder if something was broken.
Could have gone to Vegas for the amount I lost here in 24 hours. And should have.

kristyleew80

Novice

• 8 months ago

Excellent playing options, large amount of popular games. Easy to use. Friendly customer service. Quick payouts.

ZippO

Novice

• 1 year ago

This casino has a great variety of games, there are enough interesting games for me. Good bonus on the first deposit. There are attractive bonuses. All my transactions went quickly.

Dunder Casino

Hi there Zipp0,

Thanks for your review!

We're glad to hear you're happy with your experience here at Dunder, that's awesome. We'll keep working to ensure it only gets better from here :)

If you ever need any assistance feel free to email us at help@dunder.com or come over to our live chat!

Regards,
The Dunder Team

tatumONE

Novice

• 2 years ago

I actually really like the idea of Dunder Casino because it is named after my favourite show's award ceremny, the Office. It has great and unique games to play and is full with amazing bonuses that players have the luxury of enjoying. My only thing that needs imporvement is its reward system which can be a tad challenging to understand, but it's still an amazing site for games and casinos. I have received a lot of bonuses that led to wins and extra wagers and i was never bored playng on this site. I just hope there are more to the site like games I like personally, but Ill be fair by saying that the gaems are more than enough to go around. I hope you guys will get to try it out soon and I cant wait to go back to Dunder Casino the moment I get my chance to visit the site again.

Safety Index of Dunder Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Dunder Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Dunder Casino and related casinos (63)

63All0Opened21Not solved14Solved28Rejected

Complaints directly about Dunder Casino

Case closed

Disputed amount: €487

Player's withdrawal is delayed due to document requests.

The player from North Macedonia had experienced a delayed withdrawal despite having verified his account twice and repeatedly submitting the requested documents. There had been no response via email. The player's ID had been verified, but there were issues with the proof of address. He had submitted multiple documents, but the casino did not approve them. After two weeks, the player had received his withdrawal. Consequently, we had marked the complaint as 'resolved' in our system.

Read moreRead less

Submitted: 03 Feb 2024

Case closed Our verdict

Player stopped responding

Disputed amount: €427

Player accuses the casino of irresponsibly facilitating gambling.

The player from Finland, who self-admittedly had a gambling problem, had flagged that Dunder Casino had allowed them to register and make deposits despite having a gambling ban in place at their sister company, Kazoom Casino. The player argued that this was a breach of responsible gaming rules under their MGA license, and requested a refund of their deposits, which the Casino had failed to comply with. We had requested additional evidence from the player to support their claim. However, due to the lack of response from the player to our queries, the complaint was rejected. We were unable to proceed with the investigation or provide potential solutions due to the lack of the player's cooperation.

Read moreRead less

Submitted: 19 Nov 2023

Delayed payment, status unknown

Black points: 174

Disputed amount: £2,850

Slow withdrawal payment.

A player from Ireland experienced issues with the withdrawal of her winnings at Dunder Casino. First, the casino had declined her withdrawal requests, then several bank statement verifications followed. Later, the casino claimed to had processed the withdrawal request, but the funds were never credited to player's bank account. The casino hasn't reacted to this complaint.

Read moreRead less

Read more on: askgamblers.com Submitted: 2/2022

Delayed payment, status unknown

Black points: 100

Disputed amount: NZ$170

Funds not received and untraceable.

A player from New Zealand came across a problem with the withdrawal of their funds. They had requested a withdrawal of 170,- NZD, which the casino claimed to be processed, but the player hasn't received any money. The casino provided transaction's ARN code, but the player's bank wasn't able to track any payment. The casino hasn't replied to the complaint.

Read moreRead less

Read more on: askgamblers.com Submitted: 12/2021

Delayed payment, status unknown

Black points: 100

Disputed amount: Can$500

Lost transfer of funds?

The player ''MSM65'' had a verified account at Dunder Casino. They requested withdrawal but the funds were not credited to their bank account. The casino provided an Acquirer Reference Number (ARN) to the player so that they could track their payment, but the player's bank wasn't able to identify the ARN and the player never received the money. Dunder Casino didn't react to the complaint.

Read moreRead less

Read more on: askgamblers.com Submitted: 11/2021

Case closed

Disputed amount: €420

The player's withdrawal is delayed.

The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

Submitted: 21 Oct 2022

Case closed

Disputed amount: NZ$40

The player's unable to access the casino.

The player's unable to access the casino after depositing there. The complaint was resolved as the player could access the site again.

Submitted: 14 Sep 2022

Case closed

Disputed amount: €1,117

The player struggles to verify her account.

The player struggled to verify her account as the casino kept requesting new documents. After making contact with the casino, the player was asked to provide one further document that was required to complete the verification. Upon doing so, the account was verified and the player then withdrew and received their payment without further issue.

Read moreRead less

Submitted: 16 Jun 2022

Case closed

Disputed amount: 1,100 INR

Player’s struggling to complete account verification.

The player from India is complaining about complicated verification process to receive a refund. Player’s complaint has been resolved successfully.

Submitted: 16 Jan 2022

Delayed payment, status unknown

Black points: 350

Disputed amount: $7,000

Player's withdrawal has been delayed.

The player 'YOYOMASTER11' asked for a withdrawal of 10 000$ in winnings from the casino, all his documents were verified in a few days, and while he asked to take a break temporarily on his account awaiting payout the casino would do a manual withdrawal . They said there shouldn't have been any issue with that, however, later they said they couldn't do a manual payout and he had to wait for the mandatory 7-day pause. Nevertheless, 7 days later it was still locked, and the casino said he had to wait for their team to contact him. There were no more updates since then and the issue remained unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 8/2021

Delayed payment, status unknown

Black points: 224

Disputed amount: €3,400

Player's three withdrawal requests were delayed without an explanation from the casino.

The player requested 3 separate withdrawal requests in the amount of €3,400 altogether and sent all the documents for their account verification to the casino. These payouts all became delayed but the casino wanted to solve this issue and said they would contact the player directly. There is no further information available ever since then.

Read moreRead less

Read more on: askgamblers.com Submitted: 6/2019

Delayed payment, status unknown

Black points: 80

Disputed amount: Can$1,300.7

Delayed payment and unexpected fees.

The player 'Katherine' submitted her personal identification to withdraw her winnings and it was verified. The payment was in the process almost immediately, however, it was not getting paid out. She contacted the casino several times through live chat and sent emails but after getting reassured she would get paid soon she still hasn't received any payment.. She was also charged $5.50 each time she made a deposit to Dunder to play games. She was told that this issue had been passed on to a higher department to handle as she should not have been charged additional fees outside of the deposited funds to play and this was not their practice to charge customers additional fees. There were no more updates since then and this case remained unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 6/2020

Show 2 similiar complaints with 304 black points in total (304 for this casino)

Case closed

Disputed amount: €1,900

Player’s experiencing difficulties withdrawing his winnings.

The player from Germany is struggling to complete the account verification and receive his winnings. The player's issue was resolved.

Submitted: 16 Apr 2020

Technical glitch

Black points: 19

Disputed amount: ??

Technical glitch.

After the player experienced a technical glitch while playing, their account was on hold until the casino would verify it. Later on, the casino informed them that the account was now open but when the player tried to log in, it wouldn't work. There is no new update available whether the player's account was reopened or not.

Read moreRead less

Read more on: askgamblers.com Submitted: 8/2018

No reaction, good regulator

Black points: 376

Disputed amount: €4,500

Extremely slow withdrawal processing.

Player complained his withdrawal request was approved, casino told him his money were transferred but several weeks later he still got no confirmation from his bank about the fund transferred. No reply from the casino, no more update.

Read moreRead less

Read more on: askgamblers.com Submitted: 4/2018

No reaction, good regulator

Black points: 311

Disputed amount: £3,000

The player's account was under the review.

The player's account was on hold while it went through the account verification process. There was a balance of £3,000 left on it and we're not sure if the player received it or not. Ever since then, there is no further update available.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2018

No reaction, good regulator

Black points: 192

Disputed amount: €1,000

Delayed withdrawal process.

The player requested a withdrawal but the casino kept on asking them to sent documents for their account verification, so they did. Later on, the documents got accepted but the winnings were still not received. No more information is available and the complaint remains unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 4/2019

No reaction, good regulator

Black points: 149

Disputed amount: £600

Player's withdrawal request was delayed.

The player requested a withdrawal and later on, it was canceled without any explanation. The casino kept on sending them bonus offers. No other information is available.

Read more on: askgamblers.com Submitted: 4/2019

Show 3 similiar complaints with 652 black points in total (652 for this casino)

Delayed payment, likely paid

Black points: 39

Disputed amount: £8,000

Extremely slow verification process.

Player complained that he was waiting for his withdrawal approval for a long time, casino kept asking him for further documents to check the player's financial situation, the player said this kind of verification was not mentioned in casino's terms and conditions, he complained about slow response from the casino. No reaction from the casino, no more update.

Read moreRead less

Read more on: askgamblers.com Submitted: 4/2018

Complaints about related Casumo Casino (Same management)

Case closed

Disputed amount: Can$1,000

Player claims that payment has been delayed.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. We had advised her to be patient and wait for at least 14 days after requesting the withdrawal. We also extended the timer by 7 days to allow for any further updates. Eventually, the player confirmed that she had received her withdrawal, leading us to mark the complaint as resolved.

Read moreRead less

Casumo Casino

Safety Index:High Submitted: 30 Oct 2023

Case closed

Disputed amount: $20,000

Player's account locked during winnings withdrawal.

The player from Japan had an account locked for a 'regular review' since October 11, 2023, exceeding the indicated 5 business days duration. Meanwhile, he has submitted necessary documents for withdrawal but has received no conclusive replies, barring claims that the review is ongoing. This issue arises while attempting to withdraw $20,000 winnings. The issue has been resolved successfully.

Read moreRead less

Casumo Casino

Safety Index:High Submitted: 28 Oct 2023

Case closed

Disputed amount: €3,000

The player's experiencing an unspecified issue.

The player's experiencing an unspecified issue with Casomu Casino. The complaint was closed as the player's issue has been resolved.

Casumo Casino

Safety Index:High Submitted: 25 Jan 2023

Case closed

Disputed amount: £100

Player claims that payment has been delayed.

The player from the United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. Unfortunately, it was delayed due to an incomplete verification. The complainant confirmed the issue was successfully resolved shortly after we invited the casino to the thread. The complaint is resolved.

Read moreRead less

Casumo Casino

Safety Index:High Submitted: 23 Nov 2022

Case closed

Disputed amount: £230

Player’s struggling to complete account verification.

The player from United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. Eventually, the player passed verification and received their payment.

Casumo Casino

Safety Index:High Submitted: 24 Feb 2022

Case closed

Disputed amount: 260,500 INR

Player’s struggling to withdraw winnings.

The player from India is experiencing difficulties withdrawing funds. It seems that transactions to his preferred payment methods are not possible. The player informed us the complaint was resolved.

Casumo Casino

Safety Index:High Submitted: 02 Oct 2021