The player from Nova Scotia, who was struggling with a gambling addiction, had requested the casino to permanently close his accounts. Despite the casino's assurance of blocking any further attempts to create new accounts, the player was still able to gamble. The player had clarified that he wasn't seeking a refund but wished to be completely banned from the site. He later requested to close the case and decided to seek help from his family and other measures to curb his gambling habit. Consequently, we closed the complaint as per the player's explicit request.
Duelbits Casino - Player struggles with self-exclusion.
Amount: ??
Duelbits Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Duelbits Casino has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
They will not help me I have deposited about 6 grand on their website so far and recently I have been struggling with gambling addiction I have closed my accounts reached out to their support and explained the situation to them I have explain I have wagered 6 grand on their site and I have told them many times that I just want the ability to have my life back again im 22 and want to save up to get a car or a better job maybe go back to school but I can't do or achieve these things as I'm struggling and as quick as they close my accounts im simply able to make new ones and deposit more and more I don't want my money back but simply just want to be banned barred blacklisted ip banned whatever this casino has to do to keep me.from.spending my money
Public
Public
10 months ago
Dear btlock41,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duelbits Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the casino blocked your original account due to your gambling problems?
- Has the casino explained what other mechanism it can use to prevent you from gambling on its website?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
10 months ago
The casino blocked my original account because I had reached out to their live support and asked to be closed and then banned they told me everything was good and their system would pick up any attempts to make accounts or gamble and as I've mentioned I do not wish to get any funds back at all whatsoever or to have any beef with duelbits I just want them to block me all together from using their site I have still been able to make new accounts and gamble
Public
Public
10 months ago
Thomas please just close the case I will reach out to family and use other measures to prevent from gambling
Public
Public
10 months ago
I apologize for not replying sooner.
I wish I could be of more help. I hope you will not face such issues in the future.
We’ve rejected this complaint as per the player’s explicit request. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
