Duelbits Casino Review

The player from Costa Rica had their Duelbits Casino account blocked with 7127.75 USD in Tron cryptocurrency remaining. After attempting to withdraw 4500 USD, the account was frozen, and support cited a TOS violation. The player disputed this and sought help in resolving the issue. We reviewed the evidence provided by the casino and found clear signs of the player using software to gain an unfair advantage. Consequently, the decision to block the account and confiscate the winnings was supported, and the complaint was rejected.

The player from Canada had deposited money using XRP but made a mistake with the destination tag while transferring the funds. Despite receiving the funds, the casino support team insisted they could not rectify the error. The player contacted the VIP host and the issue was resolved with the deposit being credited to his account as a bonus. The complaint was marked as resolved.

The player from Ontario had won on the Duelbits platform but after identification verification, his winnings were confiscated due to alleged use of non-existing promo codes, which was a violation of their rules. As a result, his account was also blocked without a clear explanation. The player had denied using any promo codes, asserting that they had only used their own money for sports betting. However, since the player's issue was centered around sports betting, we were unable to provide assistance as our forum dealt with complaints related to online casinos only. We had recommended other resources to the player and closed the complaint due to the nature of the issue.

The player from Argentina had deposited $1,299 into Duelbits Casino over three weeks ago, but the funds had not been credited to their gaming account. Despite numerous attempts to contact Duelbits' support team, they had received no response. The casino had explained that the player had sent the funds using the wrong network, which had led to the deposit issue. After we intervened, the casino had been able to recover the funds and credited them to the player's account. The player confirmed that the issue had been resolved.

The player from Brazil had deposited $1699 into Duelbits Casino using the wrong blockchain, which caused the money not to appear in the gaming account. Despite his efforts to communicate with the casino support, he was unsuccessful in obtaining a refund. After we reviewed the case, we determined that we could not assist in this matter due to the player's use of the incorrect blockchain. The complaint was rejected, and the player was advised to contact the payment provider for possible recovery of funds.

The player from Japan had been unable to receive his withdrawal requested on 3/2. The casino had cited the cause as the automated security system flagging it for manual review, but there had been no progress since. The player confirmed that he had made successful withdrawals in the past, the last one being on 2/24. He also mentioned that he hadn't used any bonus money and hadn't accumulated any winnings. Despite our efforts to resolve the issue, the player failed to respond to further inquiries, leading us to reject the complaint due to lack of information.

The player from Chile had faced an issue with a deposit at Duelbits casino, where they had mistakenly sent their deposit to the wrong address. Despite the casino's assurance to resolve the matter, the player had not received a solution for over two weeks. After the player had provided all necessary information, we had contacted the casino to resolve the issue. The player later confirmed that they had received their money back. The casino, however, had emphasized the importance of using the correct network for deposits to prevent such issues in the future. The issue has been resolved leading to closing the complaint as "resolved".

The player from Croatia had experienced a prolonged processing time on their crypto withdrawal for almost three days despite having provided KYC documents. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process. They had recommended patience and cooperation with the casino, and to wait at least 14 days after requesting the withdrawal before filing a complaint. The complaint was later extended by 7 days due to a lack of response from the player. Ultimately, the complaint was rejected due to continued non-response from the player, halting further investigation or potential resolution.

The player from Nova Scotia, who was struggling with a gambling addiction, had requested the casino to permanently close his accounts. Despite the casino's assurance of blocking any further attempts to create new accounts, the player was still able to gamble. The player had clarified that he wasn't seeking a refund but wished to be completely banned from the site. He later requested to close the case and decided to seek help from his family and other measures to curb his gambling habit. Consequently, we closed the complaint as per the player's explicit request.

The player from Norway had been experiencing significant delays with a withdrawal of 1100 USD from Duelbits. The player had completed account verification as requested but, despite repeated interactions with live support, the withdrawal issue remained unresolved after one and a half month. The Complaints Team had attempted to gather more information from the player to understand the situation better, but the player did not respond to their inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Russia had engaged in a game of blackjack, where he should have won and received $200. However, the casino had canceled the round and he only received $100 back, still missing the additional $100. The Complaints Team had explained to the player that the casino had acted within its rights, as they reserved the right to void rounds and bets in case of a technical issue. They also confirmed that the player's bet had been returned to his account. The Complaints Team had extended the time for the player to respond but due to the lack of response, the complaint was rejected.

The player from Norway had alleged that the casino cheated in the mines game, which had been disabled for six months. He believed he was owed over $10,000 in compensation and claimed the proof was in missing transaction records. Despite the player's claims, we found that when the alleged error occurred, no funds had been deducted from the player's casino balance, making the bet invalid. We had requested additional evidence from the player, such as betting history showing an error and unadjusted balance. However, no response was received from the player within the given time frame, leading to the complaint being rejected.

The player from Ireland, who had started gambling on Duelbits at the age of 16, complained about the site's failure to conduct any KYC or age check. He had demanded a refund of all amounts wagered and requested his account be closed due to gambling problems. The player had reported that Duelbits did not require any personal information upon account creation, nor during deposit and withdrawal transactions. We had advised the player to file a complaint with the casino's authority and changed the complaint status to 'waiting for the regulator's decision'. The player had faced challenges in providing proof of funds to the regulator due to the nature of his income from crypto transactions. The complaint was eventually rejected due to the player's lack of response to further inquiries.

The player registered, deposited, and played a few times on the site. Later, he was left with $409 and decided to withdraw it. However, the money didn't arrive and the casino closed his account without giving any reason. He said he didn't break any rules and didn't understand why it happened.

The player from Brazil had participated in a tournament and finished second but didn't receive the prize due to being disqualified for promotion abuse, which was unclear to the player. They had unsuccessfully sought clarification from the casino. The casino had claimed that the player was involved in activities violating their platform's policies, specifically through opposite betting. The player denied the accusation, stating that he mostly played Baccarat, where opposite betting would have been illogical due to the house commission. The casino provided evidence of opposite betting during the player's roulette play. We confirmed the evidence was valid and in line with the casino's terms and conditions. Thus, we concluded that the casino had been within its rights to disqualify the player and the complaint was rejected.

The player from Poland had issues after his account was limited. After successfully submitting documents for KYC verification, he was unable to withdraw his winnings. He had provided an ID and face scan via an application and had been waiting for seven days without any response from the casino. We had requested further information from the player, but he failed to respond within the given timeframe. As a result, we were unable to investigate the matter further and had to reject the complaint.

The player from Manitoba reports a sudden decrease in their balance while playing Plinko, going from $751 to $4.20 without any action on their part. They attempted to report the issue to casino support with video evidence, but the response has been unsatisfactory, with the support team either denying the issue or providing explanations that don't justify the loss.

The player from India is unhappy with the bonuses received at Duelbits Casino despite making substantial deposits and wagers. The player has tried to resolve these issues with customer support, but to no avail, and feels the current system lacks fairness. We do not solve the issues with bonuses, so we had to reject the complaint.

The player from Belarus submitted a withdrawal request of $500,000 more than 20 days ago. Unfortunately, he has not received his winnings yet. Since the case is related to AML procedures, we recommend the player turns to the licensing authority.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Bangladesh is complaining about the lengthy verification process. The casino stated that the player's activities were under investigation. Shortly after this, the casino provided evidence that was sufficient to show the player's involvement in fraudulent activities. Consequently, the complaint was rejected.

The player from Italy claims the casino allowed an underaged player to play, and let him create multiple accounts. He is now requesting a deposit refund. We rejected the complaint because the player didn't respond to our messages and questions.