Duelbits Casino Review

The player from Ontario won on the Duelbits platform but after identification verification, his winnings were confiscated citing alleged use of non-existing promo codes as a violation of their rules. Consequently, his account was also blocked without clear explanation.

The player from Argentina deposited $1,299 into Duelbits Casino over three weeks ago, but the funds have not yet been credited to their gaming account. Despite numerous attempts to contact Duelbits' support team, they have received no response.

The player from Brazil had deposited $1699 into Duelbits Casino using the wrong blockchain, which caused the money not to appear in the gaming account. Despite his efforts to communicate with the casino support, he was unsuccessful in obtaining a refund. After we reviewed the case, we determined that we could not assist in this matter due to the player's use of the incorrect blockchain. The complaint was rejected, and the player was advised to contact the payment provider for possible recovery of funds.

The player from Japan had been unable to receive his withdrawal requested on 3/2. The casino had cited the cause as the automated security system flagging it for manual review, but there had been no progress since. The player confirmed that he had made successful withdrawals in the past, the last one being on 2/24. He also mentioned that he hadn't used any bonus money and hadn't accumulated any winnings. Despite our efforts to resolve the issue, the player failed to respond to further inquiries, leading us to reject the complaint due to lack of information.

The player from Chile had faced an issue with a deposit at Duelbits casino, where they had mistakenly sent their deposit to the wrong address. Despite the casino's assurance to resolve the matter, the player had not received a solution for over two weeks. After the player had provided all necessary information, we had contacted the casino to resolve the issue. The player later confirmed that they had received their money back. The casino, however, had emphasized the importance of using the correct network for deposits to prevent such issues in the future. The issue has been resolved leading to closing the complaint as "resolved".

The player from Croatia had experienced a prolonged processing time on their crypto withdrawal for almost three days despite having provided KYC documents. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process. They had recommended patience and cooperation with the casino, and to wait at least 14 days after requesting the withdrawal before filing a complaint. The complaint was later extended by 7 days due to a lack of response from the player. Ultimately, the complaint was rejected due to continued non-response from the player, halting further investigation or potential resolution.

The player from Nova Scotia, who was struggling with a gambling addiction, had requested the casino to permanently close his accounts. Despite the casino's assurance of blocking any further attempts to create new accounts, the player was still able to gamble. The player had clarified that he wasn't seeking a refund but wished to be completely banned from the site. He later requested to close the case and decided to seek help from his family and other measures to curb his gambling habit. Consequently, we closed the complaint as per the player's explicit request.

The player from Norway had been experiencing significant delays with a withdrawal of 1100 USD from Duelbits. The player had completed account verification as requested but, despite repeated interactions with live support, the withdrawal issue remained unresolved after one and a half month. The Complaints Team had attempted to gather more information from the player to understand the situation better, but the player did not respond to their inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Russia had engaged in a game of blackjack, where he should have won and received $200. However, the casino had canceled the round and he only received $100 back, still missing the additional $100. The Complaints Team had explained to the player that the casino had acted within its rights, as they reserved the right to void rounds and bets in case of a technical issue. They also confirmed that the player's bet had been returned to his account. The Complaints Team had extended the time for the player to respond but due to the lack of response, the complaint was rejected.

The player from Norway had alleged that the casino cheated in the mines game, which had been disabled for six months. He believed he was owed over $10,000 in compensation and claimed the proof was in missing transaction records. Despite the player's claims, we found that when the alleged error occurred, no funds had been deducted from the player's casino balance, making the bet invalid. We had requested additional evidence from the player, such as betting history showing an error and unadjusted balance. However, no response was received from the player within the given time frame, leading to the complaint being rejected.