The player from Brazil had deposited $1699 into Duelbits Casino using the wrong blockchain, which caused the money not to appear in the gaming account. Despite his efforts to communicate with the casino support, he was unsuccessful in obtaining a refund. After we reviewed the case, we determined that we could not assist in this matter due to the player's use of the incorrect blockchain. The complaint was rejected, and the player was advised to contact the payment provider for possible recovery of funds.
Duelbits Casino - Player’s deposit hasn't been credited.
Amount: 1,699 ₮
Duelbits Casino
Safety Index:Very highSafety Index
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9.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
Hello, Casino Guru Team,
I am reaching out to you seeking assistance with a serious problem regarding my experience at Duelbits Casino.
On March 10, 2024, I made a deposit into my gaming account at Duelbits Casino, sending $1699 to their TRX address. However, despite almost two weeks passing since the deposit, the funds have not appeared in my account. Attempts to contact Duelbits support have been unsuccessful, and they refuse to refund my money.
By turning to your forum, I hope for your support and assistance in resolving this issue. I would greatly appreciate any advice or actions that could help me recover my funds.
Best regards,
Haizenberg
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9 months ago
Dear Haizenberg,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Duelbits Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
From the screenshots you provided us with, it seems that you sent your deposit using the wrong blockchain (TRX instead of USDT). Can you please confirm that you accidentally sent your money to the wrong wallet?
Have you tried contacting your wallet payment provider and inquiring if the funds could be sent back to you?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
Hello, dear Veronika! Yes, unfortunately, I made a mistake and used the wrong network when sending my money. Of course, I tried to contact the payment system, but it was too late. They said the money had already been sent to the recipient's wallet and they couldn't cancel the transaction. I hope this problem can be resolved because I sent my USDT and I am sure they are now on Duelbits casino's wallet.
Thank you.
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9 months ago
Dear Haizenberg,
I regret to inform you that we are unable to assist you in this matter. If you have used the wrong blockchain while transferring your funds, the funds may be considered lost. However, in some specific scenarios (such as BEP-20 to ERC-20 transactions), it may be possible to retrieve the funds. Unfortunately, this is not the case for your situation.
My recommendation would be to contact your payment provider and see if they can help you recover your funds. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
