The player from Canada faces an issue with a deposit after using the wrong destination tag for an XRP transaction. Initially, the casino claimed the transaction was not received, but the player has verified that it is indeed in their ledger.
I mad the mistake if using the wrong destination tag on my xrp deposit. At first I was told my issue was being looked at vt a specialized to team, to being told that they never recieved the transaction well upon searching their ledger I was able to verify and that they did reciecr my. R
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Dear Tstelli,
Thank you very much for submitting your complaint. I’m sorry to hear that you're still facing issues with your XRP deposit, especially since this is the second time you’ve contacted us regarding the same issue caused by using the wrong destination tag.
To clarify and assist further, could you please provide some additional details?
If you have any new communication with the casino or additional evidence, please forward it to petronela.k@casino.guru. This will help us investigate and provide better assistance.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
I did each out to the support staff and they told me they never recieved it even though I was able to locate the transaction on their ledger via xrpscan. The vip manager did give me $100 but that will be used in the future against my bonuses I recieve so i got it but at the same time it affects me negatively at the same time. I do have proof I'll
And sorry im on mobile so I may type weirdly phones a little broken and I sent you the wrong sceen shot of the transaction, but it's the same mistake but was one I sent to shuffle.com that they credited within 20 minutes hassle free. I used the duelbits destination tag there -__-.
here is the correct one. Also the amount for the duel bits trans is 188 xrp not 100. When I made the complaint I thought it was asking for $ amountThank you very much, Tstelli, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hi Tstelli,
I've looked at your complaint and your previous complaint about the same issue. Let me ask you two questions: