HomeComplaintsDuelbits Casino - Player's account has been closed and funds confiscated.

Duelbits Casino - Player's account has been closed and funds confiscated.

Amount: 2,000 ₮

Duelbits Casino
Safety Index:Very high
Submitted: 25 Oct 2024
Case opened Current status

Waiting for player to reply

6d 19h 27m 13s

Case summary

4 hours ago

The player from Canada reports that their account at Duelbits casino has been blocked without explanation, and they are unable to log in. Despite submitting documents for verification, the player is concerned about the loss of funds that appear to have been confiscated and has not received helpful responses from support.

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3 weeks ago

Dear Casino Guru Team,


I am reaching out to request your assistance in resolving an issue I am currently facing with Duelbits casino. My account has been blocked without any explanation, and despite several attempts to contact their support team, I have not received a clear reason for the suspension. Additionally, there were funds in my account, which now appear to have been confiscated.


I have tried to log into my account, but I am unable to access it. Whenever I click the login button, nothing happens, and the support team has not provided any helpful responses or guidance on how to resolve this. I have also sent the required documents for verification, but this has not helped to resolve the situation.


I am deeply concerned about the loss of my funds and the lack of communication from Duelbits. I would greatly appreciate any help or advice you can provide in addressing this matter. It is unfair that my account has been suspended and my funds have seemingly been taken without explanation.


Thank you in advance for your assistance, and I look forward to your response.

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3 weeks ago

Hello lovick,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Duelbits Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


I would recommend to contact their casino e-mail support to explain the situation as live chat has no such competence as their e-mail support.

Looking forward to your answer.

Regards,

Nick

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3 weeks ago

Hi, Nick. I completed identity verification back on October 16. I haven’t used or claimed any bonuses, and I’ve been playing exclusively with my own money. Every time I’m told that I’ve violated some rules, and that’s it. I can’t even log into my account.

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3 weeks ago

Hello lovick and thank you for the information provided so far. As it is still unclear why did the casino block your account, I will be forwarding your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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2 weeks ago

Hello lovick,

I'm Michal, and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Duelbits Casino to join the conversation.


Dear Duelbits Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

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1 week ago

Dear Michal,


Sent all necessary information to your email.


Regards

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1 week ago

Dear Duelbits Casino,

Thank you for your email. I have sent a follow-up with some further questions and am looking forward to your reply.


Dear Lovick,  

Could you kindly verify whether any of your family members or friends hold an account at Duelbits Casino? Additionally, if they do, have you engaged in gameplay from the same location or placed bets on the same games as they have?

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4 hours ago

Dear lovick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

lovick has 6d 19h 27m 13s to reply

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