DuckyLuck Casino - Player’s withdrawal has been delayed.

It’s been almost a month since I requested my withdraw. I played for several days on a deposit/bonus. After meeting all playthrough requirements my winnings were getting high, however I had a max cash out of 300$. So I let them take my winnings and requested my 300. I have been ignored by the casino unable to get a response. I’ve been told I am a skilled player no longer eligible for bonus. And straight lies about the status of my money. Not good business.

Dear Shannon,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for responding to my concerns.

I looked back at my emails. On August 2 I submitted an enquiry regarding questions surrounding my withdraw request. They requested that I update all required documents. Which I did at that time. I actually continued to deposit and play while waiting. When I still saw nothing happening when I would check the status I became concerned and chatted with them live. At this point I resubmitted all valid documentation including a new debit card I had used. After receiving an email stating my documents had been accepted they stopped communicating with me through live chat or email. I turned to Facebook and was able to reach someone who told me it was approved however I would not receive any bonus again because I was a skilled player. Basically just the run around since. I don’t know how to fix this and feel foolish for trusting and continuing to deposit and play believing that they would view me as a loyal player when I was milked for money.

Thank you very much, Shannon, for your reply. If your payment has been approved finally, could you please inform me as soon as you receive it? I will be waiting for an update patiently.

I am grateful to have been able to reach out and at minimal be heard. Very nice forum and hopefully this will get resolved

Thank you very much, Shannon, for your kind words. I will be waiting for good news from your side patiently.

Petronela

i appreciate the fact that I can bring my concerns and problem with ducky luck casino. I have not received my withdraw and was wondering is there anything else I can do to get my money.

Thank you very much, Shannon, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for being an advocate as I see I have limited options for help. I look forward to hearing fro

you

Hello Shannon,

I looked at your complaint and will do my best to help you. I would like to invite DuckyLuck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi,

I do shot that this payment was sent on August 16th via Wire. I will inquire more about it on our side, but please also ask the client to check on their side.

I started playing at Duckyluck the later part of July. I was playing on a deposit/promotion with minimum play through and a maximum withdraw amount of 300$. I realized I had been playing for sometime and had won around $1400. Having met the requirements I contacted support to verify all documents needed and made my request for the $300. On August 2nd i sent all verification they required. On August 5th I made an inquiry as to time frames and submitted proof of another credit card I was using and I received an email stating they were approved. After checking the website for info on the withdraw I was told I could do a reversal, I guess as a way to pay me. I started taking screen shots after they claimed to not have my documents. I resubmitted all requested again on Aug 11th. Since I have done all I could possibly do to get my money. The fact I took what they told me on the belief they would pay me and i continued to deposit and play there is what really gets me. Lesson learned but not quitting. Their claim of paying me is a complete fabrication. As are all the reasons they have given me as to why they have not paid me.

What your doing by advocating for fair play for the people who just want to enjoy this in our own homes is commendable. Thank you for at least giving hope. This screen shot was taken moments ago.

Dear Casino,

send me evidence to my email: viliam.v@casino.guru, please.

We would like to ask the DuckyLuck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I feel at this point this is a situation where the just wear the client down until they give up. I have provided all account information supporting their non payment. Still I can not get them to provide it on their end. They say they wire transferred 300 dollars. 2hen asked about the fees typically placed on a wire transfer they still maintain I should have received the 300. They did not waive fees they never sent it.

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Shannon,

did you receive your winnings, please? The casino has contacted me and it looks like you should've received your money on 30.9.2021 via Bitcoin.

I did finally receive my money

thank you

Dear Shannon,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru