The player from United States has requested a withdrawal two weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I have been waiting for two weeks they tell me my withdraw was approved but I continue to get no payout. I have already been verified this isn't my first payout. I have asked for someone else that can possible help me and I am told same thing every time you will receive a email when you deposit has been made.
Dear Heather,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela