The player from Connecticut has been waiting for two months for their withdrawal. Despite being promised pay for four months and awaiting an email confirmation, the player has received no payment or updates.
DuckyLuck Casino - Player’s withdrawal has been delayed.
Amount: $890
DuckyLuck Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
3d 20h 5m 29s
Case summary
3 days ago
Public
Public
1 week ago
They have been promising me four months to pay me. They keep telling me to wait for an email that I never receive. Yes, I check my spam box as well.
Public
Public
1 week ago
Dear wizowski13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly the casino supposedly communicated to you via email, yet you didn't receive any?
- Have you made any successful withdrawals from the casino in the past?
- Could you please list which documents you submitted for KYC verification, and when you sent them?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 days ago
Dear wizowski13,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
wizowski13 has 3d 20h 5m 29s to reply
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