The player from Connecticut had been waiting for two months for their withdrawal. Despite having been promised payment for four months and awaiting an email confirmation, the player had received no payment or updates. We had attempted to gather more information from the player to fully understand the situation and help resolve the issue, but the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
DuckyLuck Casino - Player’s withdrawal has been delayed.
Amount: $890
DuckyLuck Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
They have been promising me four months to pay me. They keep telling me to wait for an email that I never receive. Yes, I check my spam box as well.
Public
Public
6 months ago
Dear wizowski13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly the casino supposedly communicated to you via email, yet you didn't receive any?
- Have you made any successful withdrawals from the casino in the past?
- Could you please list which documents you submitted for KYC verification, and when you sent them?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
