DuckyLuck Casino - Player’s struggling to complete account verification.

Hell Casino Lovers I M abhishek From india. Aprox 10 days ago i joimed ducky luck ,sent document And take a 600 percent bonus by depositinG crypto . And madeprofit and clered all term and condition . And i wanted to withdraw but they said i cant withdraw untill i verfied. They rejeced my document and said to send additional document i.e id holdinG image,and i sent him.they again rejected it and said me to send another document they again rejected and said to send that contain expiry date i sent him my drving liscence this time in which expiry in 2040 . They again rejected and said me to submit liscence holding image ..i sent it again and it is in pending fr last 5 days no response i m getting ... this is totally fraud . Making fool Us .They take our money and no payout..I have community channels and suggested them not to join him it is my strong suggestion they wiLl churn our Money..

I will Give 0 star to ducky luck..i scam casino.

Dear abhimdb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1. You Blocked My account withaut any reson . It shows u r going to do scam.
2. U r First asking for one id than other and another..and u dont verify any of these .
3. When i submitted all my ids then U r not replyin from a week.
4. Your live agent repeating same thing wait for mail,wait for mail & i m waiting from eternity
5. Now i loose my hope that i ll get my withdrawal .
6. No reputaded casino Block account if ask for withdraw. U r just collecting Ids and people's capital
7. Scam ,scam,scan,scam

they dont even give a clear reply ...they scamed me...dont fall in bonus trap ,they will not pay U...My all document rejected...saying not valid thy says send me passport and when i send they say not valid ...total scam

Thank you, abhimdb, for your reply. Could you please forward those personal documents that you have submitted to the casino to petronela.k@casino.guru too? Looking forward to hearing from you.

I dont want to meke my personal document public..they r not replying..i thonk they will npt open my account again

I understand that you do not wish to make your personal documents public. Therefore I gave you my email address where you can forward everything. I won't share your documents with any third party.

Thank you very much, abhimdb, for providing all the necessary information via email. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear abhimdb,

Please be informed that the casino has decided not to participate in the resolution of this complaint publicly.

I'll be in touch with their representatives in private and will keep you updated with any developments.

You can now consider the investigation started.

Thank you for understanding.

Kind regards,

Tomas

Ok ,thank U

Hello abhimdb and Thomas,

We are looking into the information submitted. We will come back with a reply. Thank you for the information.

I got mail that my account permanently blocked... Give me atleast my own deposited money.. If u Will not give my profit

Hello casino Guru Please Do Reply

Dear abhimdb,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - "3.5 - Upon entering or creating a member account, whether playing for real money or fun, you are hereby stating that all the information you have handed over to the casino is legitimate and authentic. All information is to be accurate as to avoid fraudulent activity at the casino and on player’s accounts. 

In the unjust instance that the casino has determined any information is false, it is within DuckyLuck’s right to suspend the player's account and deplete funds as well as suspend any withdrawals until further investigation."

The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Thank you very much, DuckyLuck Casino, for providing information and for your cooperation.

Best regards,

Tomas

Dear abhimdb,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions:

"3.5 - Upon entering or creating a member account, whether playing for real money or fun, you are hereby stating that all the information you have handed over to the casino is legitimate and authentic. All information is to be accurate as to avoid fraudulent activity at the casino and on player’s accounts. 

In the unjust instance that the casino has determined any information is false, it is within DuckyLuck’s right to suspend the player's account and deplete funds as well as suspend any withdrawals until further investigation."

The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Thank you very much, DuckyLuck Casino, for providing information and for your cooperation.

Best regards,

Tomas