HomeComplaintsDuckyLuck Casino - Player’s refund has been delayed.

DuckyLuck Casino - Player’s refund has been delayed.

Amount: $5,000

DuckyLuck Casino
Safety Index:Above average
Submitted: 01 Nov 2021 | Case closed : 16 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States has been promised a deposit refund. The payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Lucky duck as promised me a refund for months now due to not following the Responsible Gaming Commission rules and regulations. They told me it would take between August 17 and September 17 to receive the refund. I still have not received it. Can you help?

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Public
3 years ago

Dear Dianne,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem.

Could you please clarify why you have requested a refund? Was your account successfully verified already?

 

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
3 years ago

Dear Dianne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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