Drip Casino - Player’s withdrawal has been delayed.

I am having an issue with a withdrawal.

The account is verified, and so far, I have had deposits/withdrawals that all worked fine.

Now I am waiting for a withdrawal, I contacted them via chat, and I have a screenshot of the conversation. They assure me everything is fine, but the waiting time is too long.

It's been 15 days now.

Just a reminder, previous transactions were completed within a few hours.

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• When was the last time you contacted casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I NEVER took a bonus, I played with real money.

In the meantime, I made payments of a smaller amount, everything was great, but now they are taking too long.

I contacted them yesterday and received a reply that everything is fine and that the payment is pending.

But for 16 days I get the same answer

I have all the screenshots documented, I can share them with you.

I received the last reply that they have the right up to 31 DAYS to postpone the payment and check the order.

I am asking you to intervene, contact the casino, and of course lower the rating of this casino. Due to your good rating and high level of security, I decided to play with them.

If possible, open this case PUBLICLY and include the representative of the Casino in the debate. This Casino has a 9/10 rating on the review and unfortunately it did not justify it, so part of the responsibility belongs to the Casinoguru team.

Thanks for your reply.

Please submit publicly or send to my email the communication in which the casino reserves 31 days to postpone the payment. Include any other supporting evidence regarding your cashout as well.

My email is tomas@casino.guru

Sharing publicly because of other players.

Unfortunately, this casino is HIGHLY rated by you, and I hope this is just a misunderstanding. Previously, there were payouts within a few hours, but after a big win, this situation happens.

Thank you very much, vladan4053, for the reply.

Could you please share more information about which games you played in the casino? (slots, live games, betting on sports) 

I played a crazy game (Roulette) but with REAL MONEY. I did not take any Promotions or Bonuses

On July 1, I get a decision from the Casino

If the MONEY is paid, I will confirm it here on the Forum!

At the same time, I'm calling CASINO GURU, to pay close attention to which casinos they give HIGH SECURITY RATINGS

The money has been paid!

But I note:

- It is not serious that this Casino has the HIGHEST SECURITY RATING by Casino Guru, this is unacceptable.

As a rule, the Casino has the right to withhold money for 31 DAYS before payment.

I will also mention that one gentleman from the live support team of this casino was VERY RUDE, using a street dictionary.

Such casinos, like for example Rolino Casino, do not deserve a positive rating.

Thank you

Dear vladan4053,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Drip Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru