Drip Casino - Player’s deposits are not credited to the casino account.

Well I hate to write negative reviews but I felt this needs to be heard. I joined this casino four months ago and played consistently. I ran into small issues but eventually were resolved however recently this involved deposited/credited issues where I made three deposits that were never credited to my account but had been received and notified to the casino by a third party payment processor. I informed them about it and they were not nice about it and would ask the weirdest requests for example "needing to send a QR code for the deposits in an email" which makes no sense coming from a Canadian bank/country. They know very little about how Canadian banks work so they request certain documents that are not possible to get here in Canada. However I contacted the third party vendor and they showed me confirmation of my deposits and the notification to the casino. But eventually the casino support became lazy and useless to the point where they don’t care about you and just tell you to wait and the lie straight to your face saying that it’s the third party’s fault. Please be aware and trust other projects/casinos. If things get resolved I will update this review.

Dear backstrake123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Drip Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the missing deposits amount to a total of 480 CAD?
• Please could you forward the payment receipt of the remaining deposits and any relevant communication between you and the casino regarding the issue to tomas@casino.guru? Alternatively, you can post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear backstrake123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.