The player from Nova Scotia had deposited $200 at a casino and won, but encountered issues when trying to make a withdrawal. After meeting the conditions of the bonus and attempting to withdraw, he received a refusal citing violations of the rules. We determined that the player's activity was predominantly focused on sports betting, a field we did not have enough insight into. Consequently, the complaint was rejected due to the nature of the complaint.
Dream.Bet Casino - Player's winnings have been confiscated.
Amount: Can$2,000
Dream.Bet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
I saw an advertisement from a casino about receiving bonuses for replenishing an account, I deposited $200 and received bonuses, but in order to withdraw them I needed to fulfill the conditions, turn them over 16 times, and even when I won more, all my bets were removed and the winnings were burned and There was only $2000 left, I started the withdrawal process, after 5 days I received a refusal, arguing that this was a violation of the rules
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5 months ago
Dear mamedaliewramil,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dream.Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted the casino and asked for a more detailed explanation as to why your winnings were confiscated? With what result?
- Which bonus have you activated and played?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Thank you for your email, mamedaliewramil. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your activity is predominantly focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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5 months ago
Please understand that if you only placed bets on sports betting and your balance was confiscated due to broken rules related to sports-betting bonuses we are unable to help. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
