The player from Austria was unable to access her account after depositing 250 euros at DragonSlots, claiming that the money had been credited to another account. Despite numerous requests for her refund and account closure, the casino labeled her a security risk and did not respond to her complaints. The casino became inaccessible from Austria. The issue was resolved as the player received her money, confirming that the situation had been addressed satisfactorily.
DragonSlots Casino - Player’s account has been closed and refund is delayed.
Amount: €250
DragonSlots Casino
Safety Index:HighSafety Index
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8.0
DragonSlots Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
On January 18, 2025, I came across the casino Dragonslots and opened an account. I transferred 250 euros using clikbanktransfer. The money was credited on Monday. The casino said there was no money. Despite numerous emails to complains@dragonslots1, they kept saying no money was credited and requested complete verification and a payment confirmation issued by my bank. When I contacted Clickbank, they explained that the money was indeed transferred but to another account. I don't have another account, and the email address can't be an issue because it's my address. Due to my frustration, I closed the account. Dragonslot 1 is no longer accessible to me. I have repeatedly asked them to refund my 250 euros, but they are not responding at all. Last night, I contacted support, and they told me I am a security risk and cannot access the casino to get my refund. Today, when I tried to visit the casino’s website, it stated that it was closed for Austria. I want my money back, and I want this casino to delete all my data. You are my last hope. The money is on my supposedly second account Konto ni@gmail.com / kundensupport@dragonslots1.com. These people have simply stolen from me.
Automatic translation:
Public
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1 month ago
Dear ani2020ta,
Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’ve experienced with DragonSlots and the frustration it has caused.
To assist you effectively, I would like to ask a few questions to better understand your case:
- Could you clarify if DragonSlots provided any explanation regarding the supposed second account (ni@gmail.com)? Did they share any details or evidence to justify this claim?
- Did Dragonslots request any additional verification documents besides your payment confirmation? If so, what exactly did they request, and were those documents submitted?
- When you contacted support, did they explain why they labeled you as a "security risk"?
Your cooperation is crucial for us to proceed with this case. Any additional details or relevant communication will help us mediate more effectively and advocate on your behalf. I understand this is a frustrating situation, and we are here to help.
I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience while we investigate the matter after your reply.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
Public
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1 month ago
Translation
Hello,
To my delight, everything has been resolved, I received my money and everything is fine.
People, don't put up with anything, as you can see it helped.
Thank you Dragons Slots
Edited
Automatic translation:
Public
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1 month ago
Dear ani2020ta,
Great news 🤩 We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
