DraftKings Casino Ontario - Player's account deactivated due to past self-exclusion.

I have a verified account over 5 years with draftkings. I live in Oregon. In 2019, Oregon legalized sportsbetting and it was run by the oregon lottery and scoreboard was the operator. 2022 they let go of scoreboard and draftking took over as the operator.

After a few month of scoreboard went live in Oregon, I download the app and self exclusion myself for life from the scoreboard app not because I have a gambling problem but because I just didn't want to have access to it. So once draftkings took over, my account was deactivated because of I self exclusion from scoreboard. I never ask for my draftkings account to be disable.

Dear goduck4o8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with this casino? Could you please advise if there are any funds being held?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I have not ever request my account to be deactivated or saying I have a gambling problem. I use draftking for entertainment purpose. I don't play it everyday, day and night. Maybe maybe 5 to 10 days per month. They should have my play record and check it. No fund were withheld.

I don't have any evidence except emailing from them telling me to talk to oregon lottery that run scoreboard. When I talk to oregon lottery they told me go talk to draftkings.

And I never said I have a gambling problem to scoreboard. I just didn't want to used scoreboard that's why I block it

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Thanks for taking a look at the case. Take care

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.