Dozenspins Casino - Player’s dissatisfied with withdrawal procedures.

After my deposit (20 eur) I got to play with the balance to 330 eur. I made a withdrawal for this amount. After two days, I received a notification from the kyc department that my withdrawal had been canceled and I am asked to put it in 100 euro installments. So I had already put all the kyc documents on them before that.

I put as they asked, but the maximum number of functions waiting to be repatriated is 3 there. In other words, I was able to make a withdrawal of 3 x 100 euros and 30 euros remained to be played. This, of course, went there for games.

I waited for the repatriation for four days, after which one payment of 100 euros came to the scraper. In the meantime, I had already had time to cancel one € 100 withdrawal and played it. The next day I asked why they didn’t repatriate both (done with almost the same clockwork). The answer came that kotiuts are scheduled to be done tomorrow. So 6 working days from the withdrawal request! No more!

In addition, dozenspins does not allow for any restrictions on the game account and there cannot be a temporary closing of the game account. Very poor customer service (when you get it live from there). In addition, the response times in the chat are really long.

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:

per transaction: 400 EUR or 25000 RUB

in 24 hours: 400 EUR or 25000 RUB

per month: 10000 EUR or 650000 RUB"

Please could you clarify why you have been advised to split your withdrawal of €330 into 3 installments? Did you receive funds from the last remaining installment? If there is any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. Additionally, please could you clarify what happened to the rest of the funds? I hope we will be able to help you to receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jouni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.