The player from the U.K. had initially successfully withdrawn funds, but the casino suddenly stopped processing withdrawals, leaving him with £480. After attempting various methods, including Bitcoin and different IBANs, without success, he ultimately lost his winnings due to repeated gambling attempts while checking the site's status. We informed the player that payment methods were subject to various external factors and that the casino might not always have control over them. Since the player had already gambled away his winnings, we were unable to provide further assistance and had to reject the complaint due to lack of response.
Donbet Casino - Player’s withdrawal requests are being systematically denied.
Amount: £480
Donbet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Donbet Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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5 months ago
THIS CASINO IS ABSOLUTELY DISGUSTING.
I withdrew a few times through bank transfer with no problem. Then all of a sudden, it stopped letting me withdraw and I had £480 in. Obviously I kept trying and going on the live chat and sent them a complaint. Each time I got the same response. They were saying that there is nothing that they can do. It is not their fault that it wasn't letting me transfer to my bank. There was no issue with my bank. Everything was fine. They literally just didn't pay me out.
I then tried it through Bitcoin. Even though I didn't know how to use it, I tried. Another failed withdrawal...twice.
Tried bank transfers again and I tried THREE DIFFERENT IBANs. Still no success. Obviously each time logging on was always resisting temptation to gamble. I was desperate to close my account after winning because the dodginess started happening. Needless to say that as a gambler with funds that were not being transferred to me after s many numerous attempts, I ended up losing it all.
I know what their game was. It was just to keep making me try withdrawing and not letting me as you have to keep checking on the site if it has been successful or not. They are actual parasites. I was winning and then FOR NO REASON AT ALL THEY JUST STOPPED LETTING ME WITHDRAW AND I TRIED DIFFERENT BANK ACCOUNTS AND DIFFERENT METHODS.
No doubt that they will reply with some absolutely nonsense response saying it was my fault I gambled it away and that it wasn't there fault that it wouldn't let me withdraw. They will remain calm and collected and make out that I was doing something wrong. Again, they will say that I should not have gambled it but they literally were NOT letting me withdraw. I tried different methods. Even Bitcoin which I first typed the address in wrong...but after correcting it, they still didn't.
It is disgusting and absolutely mind blowing that these horror sites are allowed to operate. I still have £484 in another casino online who aren't paying!
WHY ARE THESE SITES ALLOWED TO OPERATE?
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5 months ago
Dear MD1982,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.
Please inform me if there is any additional information that I may have overlooked. However, I regret to inform you that I may be compelled to reject your complaint as unjustified. I sincerely wish I could offer more assistance. Thank you in advance for your understanding and response.
Best regards,
Petronela
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5 months ago
Dear MD1982,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
