Hello belentraslavina8,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I can understand your dissatisfaction with the waiting period, the casino has the authority to examine the gameplay of all players if any discrepancies arise, and this investigation can sometimes be lengthy. Although the investigation can take a few weeks because the casino team has to work with the game provider, it is very rare that it will take 6 months, so I believe there is a good chance it will be concluded much sooner. There may be several factors contributing to this, but it is not uncommon for investigations to conclude without identifying any issues. Unfortunately, the only course of action at this time is to await the results. I understand that this waiting period can be quite frustrating, but it is part of the standard procedure. I will contact the casino to shed more light on this matter.
We would like to invite Donbet Casino to join the conversation.
Dear Donbet Casino,
We acknowledge that the examination of a player's gameplay may require a considerable amount of time. However, could you clarify why the player has been advised to wait for a duration of six months? What prompted the decision to flag the player's account and initiate a comprehensive investigation? If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru
Hello belentraslavina8,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I can understand your dissatisfaction with the waiting period, the casino has the authority to examine the gameplay of all players if any discrepancies arise, and this investigation can sometimes be lengthy. Although the investigation can take a few weeks because the casino team has to work with the game provider, it is very rare that it will take 6 months, so I believe there is a good chance it will be concluded much sooner. There may be several factors contributing to this, but it is not uncommon for investigations to conclude without identifying any issues. Unfortunately, the only course of action at this time is to await the results. I understand that this waiting period can be quite frustrating, but it is part of the standard procedure. I will contact the casino to shed more light on this matter.
We would like to invite Donbet Casino to join the conversation.
Dear Donbet Casino,
We acknowledge that the examination of a player's gameplay may require a considerable amount of time. However, could you clarify why the player has been advised to wait for a duration of six months? What prompted the decision to flag the player's account and initiate a comprehensive investigation? If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru