Dolly Casino - Player’s withdrawal has been delayed.

Hey, und zwar habe ich ein problem mit dolly casino. Dolly casino wollte jedes mal wenn ich die sachen für den KYC geschickt habe neue "verifizierungsmöglichkeiten" haben. Ich stand auch des öfteren mit dem Casino in Kontakt(LIVE support), aber die haben mich immer nur hingehalten das jetzt alles vernünftig läuft. . Ausserdem meinten der live support letzte woche, dass ich auf jeden fall mein geld die tage bekomme bis jetzt ist nichts passiert. Leider habe ich nur bilder vom dem email support und nicht vom live support. Ich bitte um hilfe

Dear Pahsi,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino? Have you completed the account verification successfully and received a confirmation from the casino? What is the status of your withdrawal inside the account? Is it still marked as "pending" or it has been "approved"?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month and a half is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Die Auszahlung ist seit 2 Monaten auf ausstehend und mir wurde versichert das ich verifiziert bin und auszahlen kann

Thank you very much, Pahsi, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Pahsi,

It's Michal again. I have taken over this complaint as well. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Dolly Casino to join the conversation.

Dear Dolly Casino,

Can you please provide some information regarding the player's withdrawal delay?

Dear all,

Thank you for reaching out.

First and foremost, we would like to apologise for the inconvenience caused during the verification process. As a reputable casino we need to ensure that all checks are carried out, including requests of documents.

The customer’s account is now verified and the withdrawal has been processed from our side. We appreciate your patience.

Best regards,

DollyCasino.com

Thank you for the response, Dolly Casino.

Dear Pahsi,

Please let us know when you successfully receive your withdrawal.

Ja bei doll habe ich mittlerweile die Auszahlung erhalten vielen dank

Great news,Pahsi. I'm glad to hear that you successfully received your winnings. 

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal