The player from Ireland has a pending withdrawal of €900 and is unable to receive information on the timeframe for processing despite contacting live chat support.
Dolfwin Casino - Player's withdrawal is delayed.
Amount: €900
Dolfwin Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
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Waiting for Casino Guru to reply
6d 8h 52m 53s
Case summary
15 hours ago
Public
Public
16 hours ago
I have a pending €900 withdrawal when I talk to someone in live chat they keep saying that it’s a different department that handles withdrawals and they can’t give me a timeframe of when I will get my withdrawal.
Public
Public
15 hours ago
Dear Jhen141,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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