HomeComplaintsDolfwin Casino - Player's withdrawal is delayed.

Dolfwin Casino - Player's withdrawal is delayed.

Amount: €900

Dolfwin Casino
Safety Index:Low
Submitted: 27 Sep 2024 | Case closed : 17 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Ireland had a pending withdrawal of €900 and was unable to receive information on the timeframe for processing despite having contacted live chat support. The Complaints Team attempted to gather more information regarding the verification status of the account and the withdrawal request but did not receive a response from the player. As a result, the investigation could not proceed, which led to the rejection of the complaint.

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1 month ago

I have a pending €900 withdrawal when I talk to someone in live chat they keep saying that it’s a different department that handles withdrawals and they can’t give me a timeframe of when I will get my withdrawal.

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1 month ago

Dear Jhen141,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
  • When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

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1 month ago

My account is fully verified and the withdrawal is pending but they basically just keep saying that they can’t give me a timeframe incase it’s misleading seems very dogey

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1 month ago

Could you please specify when you requested a withdrawal from the casino?

If the issue persists, please share your interaction with casino support regarding the issue. You can post screenshots here, or alternatively, send the information to my email at tomas@casino.guru

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1 month ago

Dear Jhen141,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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