Divas Luck Casino - Player’s struggling to complete account verification.

I've been depositing for 4 days at this casino. I never got any response. I never got any bonuses. When I thought it was a scam because I was earning more than 5 thousand euros, they answered to ask what my problem was. Now I don't even have anything because they haven't even validated my account yet. They are waiting for you to lose everything. If I had known, I would have come here first to see what people were saying about this worst casino I've ever seen

Dear sylviaslb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"On the 14th was when I started sending emails and no answers. I already spent all the money because I already saw that they wouldn't validate my account. Today the 19th and I still don't have the account activated.. I'm not going to play there anymore either. . Such a thing has never happened to me."

I went to the site today and they put 100 eur in bonus there. Regarding the account. They didn't send me anything and they never sent me an email saying that they had sent me all 100 eur after these deposits. I've already spent them asking for self-exclusion from this site. Thanks

They sent me a msg now after I asked to auto delete me. Saying that my documents were not valid! I've entered and entered more than 20 online casinos with my documents always the same... Regretful casino of the worst. I have now received the reply to my deletion. I've been to many casinos but this was the worst ever record ever!

Do I understand correctly that you wish to have your casino account permanently blocked?

It's already blocked. Thanks

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.