The player from United States has deposited money into her account, but the funds seem to be lost. The casino failed to respond and we were forced to close this complaint as 'unresolved'.
Divas Luck Casino - Player’s deposit has never been credited to her casino account.
Black points: 24
Amount: $48
Divas Luck Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Divas Luck Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Hi i signed up last night and deposited 48.00 bitcoin this morning at 9.07 am and have yet to get it in my account. I have emailed 5 times from there website there is no live chat or phone number. please assist me if you can I would greatly appreciate it
Diana
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3 years ago
Dear Diana,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise which Bitcoin e-wallet you own? Please forward your payment receipt to petronela.k@casino.guru or upload it here when replying. Have you deposited any funds in this casino in the past?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
that is my husbands cash app we share it so he can monitor what I am spending 🙁
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3 years ago
Thank you very much, Diana, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Diana!
I will be taking care of your complaint from now on. I would like to invite Divas Luck Casino's representatives in order to help us resolving this case.
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3 years ago
We would like to ask Divas Luck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
they have not responded with anything other than please send a screenshot which i have done multiple times
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
