Divas Luck Casino - Player’s deposit has never been credited to her casino account.

Hi i signed up last night and deposited 48.00 bitcoin this morning at 9.07 am and have yet to get it in my account. I have emailed 5 times from there website there is no live chat or phone number. please assist me if you can I would greatly appreciate it

Diana

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which Bitcoin e-wallet you own? Please forward your payment receipt to petronela.k@casino.guru or upload it here when replying. Have you deposited any funds in this casino in the past?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

that is my husbands cash app we share it so he can monitor what I am spending 🙁

Thank you very much, Diana, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Diana!

I will be taking care of your complaint from now on. I would like to invite Divas Luck Casino's representatives in order to help us resolving this case.

Hi Martin,

please keep me posted

Diana

We would like to ask Divas Luck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

they have not responded with anything other than please send a screenshot which i have done multiple times

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.