Ditobet Casino - Player’s account was blocked.

Ditobet fraudstars Locked my account before 20 days and not answering on my emails, i was sended email on support, payment and risk without any answer. Live chat repeats like a parrot, send an email to risk management but they are not answering

Dear rajkopa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please advise how long have you been a player in the casino? Which games have you been playing in the casino? (slots, live games, multiplayer) Have completed the verification of your casino account successfully?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Played few months! My account is verifed and i was 2 (three digit) procceded withdrawal in the past. This time i made 650€ withdrawal request and after that my accaunt is locked. But most problem to me is that their not answering on my emails, i sent 20 emails in 20 days without any answer. I played slots and sport

Dear rajkopa,

Could you please forward any relevant communication between you and the casino to my email at tomas@casino.guru?

This is the only e-mail I received from them, after that I sent them inquiries about what is happening with my account without an answer. 

---------- Forwarded message ---------

From: Rajko * <*****>

Date: Thu, Jan 12, 2023 at 5:06 PM

Subject: Re: Locked

To: Ditobet Risk <risk@ditobet.com>

0******

there is no record of you calling me on my phone

On Wed, Jan 11, 2023 at 11:18 PM Ditobet Risk <risk@ditobet.com> wrote:

Dear account holder,

We have tried several times to reach you on the phone without any success. Please confirm your phone number.

Best Regards,

Risk Department

Email:       risk@ditobet.com

Website:   www.ditobet.com

From: Rajko * <*****>

Sent: Wednesday, January 11, 2023 7:48 PM

To: Ditobet Risk <risk@ditobet.com>

Subject: Locked

Why is my account now locked?

Thank you very much, rajkopa, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi rajkopa,

I've just reviewed your case and fully understand your concerns about the block of your account. I will contact the casino and we'll see what can be done to help you when it replies.

Dear Ditobet Casino, I'd like to invite you to join this conversation and take a part in the complaint's resolution. Could you please share more information regarding the player's case? Could you please share the reasons for blocking the player's account? I'm looking forward to hearing from you.

Best wishes,

Natalia

Dear Natalia and Rajkopa,

Please find below a summary of this case.

• 100% sports player.
• There are no pending withdrawals. This account was closed last year due to Terms violations:

2.5. You are only allowed to register one Account with Ditobet. Accounts are subject to immediate closure if it is found that you have multiple accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/ or third parties operating on your behalf. You can have only one account per person, family, household address, email address, payment account number, IP address, mobile device and/or shared computer, i.e. Public library or workplace. 

• 3. Phone number was long time inactive and when someone finally picked it up, a very young guy pretended to be the account holder - Rajko P****. The documents sent for verification were for 75 years¨¨¨ old man (1947-**-**)
• 4. The withdrawal amounts significantly exceed the deposited amount.

Kind regards.

Dear Natalia,

first of all, fraudsters reveal information about the user, and they are in charge of protecting the user's data. Their second lie is that I did not have a withdrawal request in progress they are locked my account when I submitted a request for a €650 withdrawal via Neteller. The third and biggest lie is that some young guy called and introduced himself as me because the conversation with them never happened. I asked them about 10 times by email when you are going to call me, why don't you call me, what are you waiting for, but the call never happened and I am amazed but not surprised by these lies that this bookmaker uses, which is littered with a large number of complaints about unfair business. I would add that I had two payments in the past, passed verification, played sports and casino.

Dear Ditobet Casino, thank you for providing this information. I'd really appreciate it if you can send any supporting evidence to my email at natalia.b@casino.guru, thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Natalia,

We provided more details to natalia.b@casino.guru last week on Thursday (16/02) and also on Tuesday (21/02) this week.

Please let us know if you have received our emails.

Thanks in advance.

Kind regards.

Dear Ditobet Casino, thank you, I've received your email and just written you back. The proof you sent to me wasn't sufficient enough, so I hope to receive more information from you regarding the case. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rajkopa, unfortunately, the casino has not responded to our last messages and questions. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. 

In the meantime, I recommend you contact the Curacao Gaming Authority (http://www.gaming-curacao.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Regards,

Natalia