DirectionBet Casino - Player’s account closure request is ignored.

I signed up to a account with these guys played for a couple of days didn’t like the site so went on live chat asked them please close my account they said why so I told them I had making issues because I know on live chat they have to close it immediately when you say that🤷‍♂️But they told me then I would have to email them they gave me a email I have since emailed several times without any response I’ve bean back on live chat begging them they gave me another email when I sent a email to that address it came up as a fake address I have a lot of emails and live chats saved from my time with these scammers they will not respond via email will not do as I have asked on live chat it’s impossible to close the account 4 months later still no reply and the account is still open don’t know what to do don’t know how this is allowed ?

Dear Bowfinger22, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru. 

Please note that there is a typo in the email address shown in the screenshot you provided with your complaint. The correct email address is customercare@directionbet.com

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thanks Veronica I emailed you some files directionbet is a scam I’d advise anyone not to go near the site .

Thank you very much, Bowfinger22, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Bowfinger22,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear DirectionBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal