DelOro Casino - Player’s winnings are not reflected in the account.

Hi I won 4800 euros at delorocasino.com but my winnings are totally vanished.they paid me little before as I was playing there for quite some times.but now they are making so many excuses and even yesterday my winnings were left there on my casino account but today everything is gone..its zero.i tried to contact with them so many times but they just blocked everything.my winnings are disappeared from transaction list.there is a lady named sofia she just told me it was error from software provider. what a bullshit cheats innocent people.

Dear uddinmuhid1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DelOro Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share your communication with the casino regarding the software provider error? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear uddinmuhid1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.