The player from Spain claimed that he was owed 1,403 € from an agreement with casino representatives Victoria and Allison, which stipulated a 15% refund on daily losses. After a significant loss, the casino denied the refund, citing that the player had been winning for the month, despite no agreement stating this condition. The player felt deceived and believed the casino was withholding funds. The issue was resolved and marked as 'resolved' by the Complaints Team, confirming the outcome with the player.
DelOro Casino - Player's funds have been confiscated.
Amount: €1,403
DelOro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Dear canaberto,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
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Thank you so much for your time.
Best regards,
Casino.Guru
