The player from Spain claimed that he was owed 1,403 € from an agreement with casino representatives Victoria and Allison, which stipulated a 15% refund on daily losses. After a significant loss, the casino denied the refund, citing that the player had been winning for the month, despite no agreement stating this condition. The player felt deceived and believed the casino was withholding funds. The issue was resolved and marked as 'resolved' by the Complaints Team, confirming the outcome with the player.
DelOro Casino - Player's funds have been confiscated.
Amount: €1,403
DelOro Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
DelOro Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 days ago
Public
Public
2 months ago
Dear canaberto,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
