Dafabet Casino - Player’s withdrawal has been delayed.

I Have a balance of 17,83,280 Rs in my dafabet Casino account but dafabet have not returned back my 14000rs since last 3-4 months.

The live-chat customer service of dafabet are useless and clueless and always respond with same message everytime i contact them to help me withdraw my balance from dafabet casino.

I need my money back from dafabet casino wallet please help me withdraw my balance from dafabet.

Dear Namita2999,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• Could you please post a screenshot of what happens when you attempt to log in to your player's account? (make sure the address of the website and any error or notification is visible)
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• You can post screenshots here or send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I was a player since September 2023 and my account was blocked on around February 2024.

I was unable to login or reset my password thats when i did chat and they told on live-chat my account has been blocked.

I have attached screenshots of the login issue i am facing when i try to login to my account here.

I have played Crazy time and roulette casino games.

No, i did not achieve winnings with the help of any kind of bonus.

Dear Namita2999,

Thanks for your reply.

• Have you been informed by the casino of any broken rules? Which ones?
• Have you previously completed account verification?
• Have you previously successfully cashed out winnings from the casino?

Dear Tomas,

No,I have not been informed by the casino of any broken rules Yet.

Yes, I have completed the verifications after I had signed up with Dafabet Casino.

Yes I have cashed out previously winnings from the Casino.

Thank you very much, Namita2999, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Namita2999!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello Pavel and Namita2999,

Namita2999, can you provide us with any more information about finding out your accounts has been blocked?

The screenshots you provided seems to mention that your username and password aren't a match, so we need to establish whether this is the issue.

We will also look into this internally and revert with news.

Best,

Dafabet Casino team

Hello Namita2999,

We have been informed by our internal fraud team that you must provide us with proof of identity, so that we can make sure your info matches the owner's of the account.

Please proceed with sending us a photo of you holding your identity card and a paper showing in written the date and time from today.

If you fail to do so Casino Guru will proceed with rejecting your complaint due to fraudulent activity.

Thank you,

Dafabet Casino Team

Namita2999, please, provide the proof of identity to the casino and let us know when you do so!

Hi Dafabet Casino,

What do you mean by a paper showing in written the date and time from today ?

Please give me an example here or to my email Id and please send me an Email as what is exactly required by you from me clearly.

Namita2999, the casino meant a list of paper with the current date and a time and an ID. Something like this photo.

Hi Pavel,

Hi Dafabet Casino,

Where Do i Need to send this to ?

Dafabet Casino have never emailed me asking for this,

After filing a complaint here, I have come to know about what is required but Nothing clearly as they have not mentioned Where I need to send them to,

Atleast I should be emailed about what is requested by them so I get to know.

Hello Pavel,

Hello Dafabet Casino,

Where Do i Need to send the documents to ?

Can you please email me With What Date and time please Email me on My registered Dafabet Casino Email Id what is required from you from me ?

Kindly Update me !

Hi Pavel,

Hi Dafabet Casino ,

I have sent my documents as per your request with todays time and date in a piece of paper along with holding Id card.

I have sent the requested documents to the 3 emails I have used earlier for contacting dafabet Support team.

help@indiacsonline.com

ensupport@dafabet.com

envip@indiacsonline.com

Kindly Check and Update me !

Namita2999, can you, please, send the photo here or to my e-mail: pavel.k@casino.guru?

Hello Pavel,

I have sent you aswell to pavel.k@casino.guru

Please check !

We have sent customer's photo to the casino representative and are now waiting for them to verify it.

Namita2999, casino claims that the person in the photo is different from the person who was playing in the casino. Can you confirm that you have provided the photo of another person and you are not who you claim to be?

Dear Pavel,

Firstly I was requested to send my documents with date and time which I sent to you and the casino,

Now the casino is making such wrong claims without any evidence or proof just because I have my funds in my account or the casino does not want to return back my funds.

I confirm you i have provided my photo and my Id card with which i have registered on the website and I am the sole owner of the account.

I request you to clarify me with clearity if the casino is not interested in returning back my funds.

I currently have a balance of 17,53,280 INR now in my common wallet account as I have got an email aswell.

I request you to Please help me get back my funds from the company as I have gone through a major Liver transplant surgery and I am helpless with debts now and I need the funds So please Help me get back my funds I request you to help me.

Namita2999, the issue we have at the moment is that the casino declines to provide evidence to us while mentioning that they cannot share any sensitive info regarding the player (you). There is a way in which we can pass by this restriction, but it requires a bit of your help.

I will send you a document which you will need to print out, sign, verify the signature with your local notary scan it and send back to us. This document will enable us to receive sensitive information related to you.

Please, let me know if you would like to proceed with it.

Hello Namita299,

Can you please send another screenshot of the email you received showing the email address it was sent from and to?

Thank you

Dear Pavel,

Please send me the document to My email ID as i would like to proceed with it as there is no other option or solution to my issue.

Also, is there any official place or

way to file a complaint against the Casino as this is totally fraud activity by the Casino against a customer.

Dear

Dafabet Casino

Casino representative,

What screenshot You need ? My balance confirmation ? I have attached the screenshot for you here aswell.

Hello Pavel

Casino Analyst & Complaint Specialist,

I currently have a total balance of 17,53,280 INR in my Common wallet account as I have got an email aswell from the Dafabet Casino as a confirmation Today.(Please check attached Screenshot)

I request you to Please help me get back my funds from the Dafabet Casino

company as I have gone through a major Liver transplant surgery and I am helpless with debts now and I need the funds So please Help me get back my funds I request you to help me and I have received the Form from you so i will fill this and send you soon to your Email.

Hello Pavel

Casino Analyst & Complaint Specialist,

I have emailed you the Power of attorney document to your Email ID - pavel.k@casino.guru

Kindly Check and update me if you need anything more from my side.

However, I also have a question regarding the part within the Document about "This power of Attorney is granted for unlimited period of time"

Will I have to terminate it in the future manually and, what may it's repercussions be.

Hello Namita299!

We have sent the document we received from you to the casino representative and I hope they will provide more information from now.

As for "This power of Attorney is granted for unlimited period of time" part, you do not need to terminate it, it will only be valid in this case or in further cases which you would have against Dafabet, as the name of the casino is mentioned there.

Hello Pavel

Casino Analyst & Complaint Specialist,

Is there any update regarding my complaint issue ?

Kindly update me as I am waiting for a solution to my account issue !

Hello Namita299, there is no update yet, we are sending the scan to the casino, I am waiting now for them to give me an e-mail. I will let you know as soon as I receive anything.

Hello Pavel

Please invite or contact the Dafabet casino representative to update me regarding my account issue concern.

I have spent alot of my time into this already and i have been waiting since a long time now for a solution.

If the Dafabet casino are not responding or wanting to update then please help me with alternative way where I can contact and get help regarding my Account concern.

I have emailed the Dafabet customer support email team aswell for a Final response or a Deadlock letter regarding my available Balance which is on hold with the Dafabet casino company.

I cannot understand why are they unable to provide me with clear information or a final response to my Account concern.

dear Pavel,

I hope you understand my situation and since i have no other options or information where i could get help from,

I request you to once again help me reach out to any platform or person who can help me with my issue.

as i type,I am really seriously mentally exhausted feeling helpless and tired of waiting for an final response from the Dafabet casino.

Namita299, hello, of course I understand your frustration. It is very hard to deal with such things and I thank you for your patience. I have sent Power of attorney to the casino only today because I did not have the relevant e-mail until now, but I hope for their fast response.

Hello Pavel

Do you have any other ways or information to any person or platform to where I could reach for help regarding my account concern with Dafabet casino ?

Kindly provide me and Help if you do have any resources or information as I have only found Casino Guru platform on google as a dispute resolution provider in Helping me.

I think it is better to wait now as we are trying to resolve the issue. My opinion is that more poking at the casino will not help as they are already getting information for us.

Hello Pavel

Do you have Any idea what is the maximum waiting time do I need to wait for a response from the Dafabet Casino regarding my concern please ?

Also in the meantime,

Is there any other sources or process i can go through to reach out for help ?

As this is now becoming really embarrasing to wait like this without any time-frame and i am just getting mentally sick by the behaviour of the dafabet casino services.

Please help and i do hope you now understand my feelings.

Just imagine you in my place and you would surely understand the frustation i am having to go through in this time.

Hello Namita299,

We have finally received evidence from the casino. It confirms the fact that your account is tied to multiple other accounts via different means. We cannot share all details, but creating multiple accounts to abuse casino's bonuses or different offers in unfair, even if different persons create them, but in a collusion. Most of the time casinos have instruments to reveal such activities and it is almost impossible to take advantage of them in that way, so I would advise you not to participate in such activities again because you will just lose more money.

On that sad note, I must reject your complaint.

Do you have any further comments?

Hello Pavel,

I can confirm you i do not hold any multiple accounts nor have I ever claimed any sort of bonus from the Dafabet casino,

The casino do not want to return back my funds which is why the are making up false stories against me.

I can give you all the proofs you need to prove myself and i have my balance in my account,i have received official mails from the dafabet email and chat support.

I am 100% sure about what I have said and i have provided you with the power of attorney document so there should no problem for the casino in sharing their claims and information.

I have also emailed asking for a deadlock letter from them but i have still not received them.

I did receive calls few days back from one of the dafabet casino representative named "Saif" and i have shared everything clearly with them but i dont understand why are they not wanting to return back my available balance.

I can only request you to help me as a mediator fairly as rejecting the complaint will just not be fair for me with no clearity of this case.

Everything is in your hands now,i would just feel hopeless if you decide to close this complaint like this.

hi Pavevl,

Once again,

i can confirm you i have not created any multiple accounts ever Neither Have i ever claimed any sort of bonus or offers.

Kindly provide me with the proof of this false claims made by the dafabet casino atleast.

As far as i know The dafabet casino company simply do not want to return my funds,

So please ask the Casino to send me a official deadlock letter that they do not want to return me back my money, so i can forget about my funds which is still there in my account.

The managers or agents or the representatives working for the dafabet casino simply want customers to only lose money on their website,

I have now started to understand how cruel and frauds these casino sites are actually. its a 100% Scam casino site were customers like me are helpless with no proof nothing.

Living in 2024 and still facing such issues..such is the harsh business of these casinos runing online.

All these months i have wasted my time and have been mentally harrased nothing more then that but my curse will remain forever with such fraud companies like Dafabet.

I cannot provide proof as it is a confidential information which may give you tips on how to hide your actions better in the future, but I will ask the casino to state their position here or via e-mail to you.

Hi Pavel ,

If you think i have done wrong or claimed bonus or offers from dafabet casino,kindly share proof of the bonus/offers i have claimed or used as i am 101% sure i have not claimed even a single penny from dafabet casino.

Please give me reasons and explaination why is dafabet casino not giving me back my funds ? I am still wondering how can you support which is claimed by dafabet casino to you.

Once again,I can confirm you i have not created any multiple accounts ever Neither Have i ever claimed any sort of bonus or offers.

Kindly provide me with the proof of this false claims made by the dafabet casino atleast.

As far as i know The dafabet casino company simply do not want to return my funds,

So please ask the Casino to send me a official deadlock letter that they do not want to return me back my money, so i can forget about my funds which is still there in my account.

Hi Namita299,

all I can share for now is that you have acted in a collusion with other player and/or have created multiple accounts.

Casino representative said that they will respond in this thread, so you will receive their statement.

Hi Pavel,

I can assure you i have not created any multiple account nor have I ever claimed or used any bonus/offers/promos of the website.I have not violated any rules of the casino site

Please give me the chance to proof myself fully as i still have my balance in my dafabet casino account.

If the dafabet casino are unable to provide me with their false statements or claims of any violations, there is no reason for them to not return me back my available balance in my casino account.

I am only requesting you to help me prove myself with all the evidence you require from my side or atleast provide me with the official deadlock letter or an official email from the dafabet casino that they do not want to return me back my balance which is with them and why are they not wanting to return me back my funds.

I do not understand what is the problem in sharing or writing an official email to me regarding my request.

Hello mitachofrancolini@gmail.com,

As Casino Guru successfully informed you, following an investigation, we have identified multiple violations of Dafabet's Affiliate Terms and Conditions, including Clause 9, which prohibits playing through your own affiliate link or linked accounts.

"You are prohibited from playing at any of the Sites promoted by Dafabet through your own affiliate link or from the affiliate link of an associate who shares all or part of the commission with you or a third party. This shall include any individuals or playing groups from which you receive compensation or remuneration of any kind. In the event of violation of this provision, Dafabet and/or the operator of the Site that has played with, shall have the right to void all play and eliminate any earned commissions applicable from such play and terminate your registration as an affiliate and this Agreement, as well as void any future play at the Sites."

Evidence confirms that accounts many accounts, including NAMITA299 and others are directly linked to you, sharing IPs, bank details, and other connections, a direct breach of our Terms.

As a result:

Your affiliate account has been deactivated.

Your reward plan has been set to 0% revenue share.

These actions are final and non-negotiable. Compliance with Dafabet's Terms is mandatory.

Dafabet Affiliates Team

Namita299, is such explanation enough for you?

Dear Pavel and Dafabet Casino

First of all i do not hold any affliate account with dafabet casino and secondly my Dafabet account is not linked to any affliate links, as i had signed up on Dafabet casino through Google direct sign-up link so it is impossible that i could have ever signed up with any affliate links.

The statements made by dafabet casino here are totally false and does not make any sense to me without any proof. I am ready to prove myself in every way possible to you. I did ask one dafabet affliate partner from the internet for help regarding my account thats all.I can share each and every proof from my side to you here.

I request you to investigate fairly and help me with my funds aswell.

Dear Namita299, if the affiliate was the only connection between your and other accounts, I would believed it. However, as the casino has already mentioned, there were other connections as similar IPs and bank details. I value your cooperation throughout the complaint and fully understand how and why you may be frustrated. But even if you are not aware that anyone has used your account for their fraudulent behavior, unfortunately, there is nothing I can do, there is just enough evidence to prove the direct connection.

I feel that there is no longer sense in keeping this complaint opened as neither us nor the casino will change our positions, therefore, I will reject this complaint due to aforementioned reasons.