Dafabet Casino - Player’s withdrawal has been delayed.

I Have a balance of 17,83,280 Rs in my dafabet Casino account but dafabet have not returned back my 14000rs since last 3-4 months.

The live-chat customer service of dafabet are useless and clueless and always respond with same message everytime i contact them to help me withdraw my balance from dafabet casino.

I need my money back from dafabet casino wallet please help me withdraw my balance from dafabet.

Dear Namita2999,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• Could you please post a screenshot of what happens when you attempt to log in to your player's account? (make sure the address of the website and any error or notification is visible)
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• You can post screenshots here or send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I was a player since September 2023 and my account was blocked on around February 2024.

I was unable to login or reset my password thats when i did chat and they told on live-chat my account has been blocked.

I have attached screenshots of the login issue i am facing when i try to login to my account here.

I have played Crazy time and roulette casino games.

No, i did not achieve winnings with the help of any kind of bonus.

Dear Namita2999,

Thanks for your reply.

• Have you been informed by the casino of any broken rules? Which ones?
• Have you previously completed account verification?
• Have you previously successfully cashed out winnings from the casino?

Dear Tomas,

No,I have not been informed by the casino of any broken rules Yet.

Yes, I have completed the verifications after I had signed up with Dafabet Casino.

Yes I have cashed out previously winnings from the Casino.

Thank you very much, Namita2999, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Namita2999!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello Pavel and Namita2999,

Namita2999, can you provide us with any more information about finding out your accounts has been blocked?

The screenshots you provided seems to mention that your username and password aren't a match, so we need to establish whether this is the issue.

We will also look into this internally and revert with news.

Best,

Dafabet Casino team

Hello Namita2999,

We have been informed by our internal fraud team that you must provide us with proof of identity, so that we can make sure your info matches the owner's of the account.

Please proceed with sending us a photo of you holding your identity card and a paper showing in written the date and time from today.

If you fail to do so Casino Guru will proceed with rejecting your complaint due to fraudulent activity.

Thank you,

Dafabet Casino Team

Namita2999, please, provide the proof of identity to the casino and let us know when you do so!

Hi Dafabet Casino,

What do you mean by a paper showing in written the date and time from today ?

Please give me an example here or to my email Id and please send me an Email as what is exactly required by you from me clearly.

Namita2999, the casino meant a list of paper with the current date and a time and an ID. Something like this photo.

Hi Pavel,

Hi Dafabet Casino,

Where Do i Need to send this to ?

Dafabet Casino have never emailed me asking for this,

After filing a complaint here, I have come to know about what is required but Nothing clearly as they have not mentioned Where I need to send them to,

Atleast I should be emailed about what is requested by them so I get to know.