The player from India deposited 14,000 on 2 November 2024, but the funds have not been credited to his account. He is receiving poor responses from the casino regarding this issue.
I deposit 14000 on 2/11/2024 but it not credit yet on my account and from casino side is not good response
Dear Chauhanjee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika