The player from India had his account closed and was unable to access it despite repeatedly contacting customer support and submitting all necessary documents. Additionally, he was awaiting withdrawals of 680,000 INR since March 1, 2024. The issue was resolved by confirming that he had passed the full KYC verification and had made successful withdrawals previously. However, the complaint was ultimately rejected due to insufficient insight into issues related to sports betting.
Dafabet Casino - Player's account has been closed and his winnings are delayed.
Amount: 680,000 INR
Dafabet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
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Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
My account has been closed and I have repeatedly emailed and contacted customer support to Re-open my account But I am still unable to access my account.
I have sent all my documents and bank statements for opening back my account yet my account is not opened by dafabet.
I have also not receieved my withdrawals of 680,000 inr since 1st March 2024.
Please open my account and give me my withdrawals I need my money I need to pay my loan and debts.
I need your help dear Casino Guru please help me sir..
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2 months ago
Dear sanjib08bose,
Thank you very much for submitting this complaint. I'm really sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you received an email from the casino explaining why your account was closed? If you did, please forward it to me at veronika.l@casino.guru.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Hello Casino Guru Team,
I have not received any email from the casino explaining why my account was closed.
I can confirm I have passed the full KYC verification aswell.
I have made few successful withdrawals from this casino before aswell.
I did participate in sports betting on Cricket Matches most of the times.
Let me know if you require anymore information from me!
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2 months ago
Thank you for the update.
As you might know, our website Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
