Dafabet Casino - Player's account has been closed and funds deducted.

Casino Name: Dafabet Casino

Complaint:

I am writing to file a complaint against Dafabet Casino regarding a significant issue with my account balance and an unresolved withdrawal request.

1. Unexplained Fund Deduction:

My account initially held approximately INR 10,60,000, but 50% of this amount was deducted without any explanation or prior notice. As a result, my balance was reduced to approximately INR 5,40,000. I am unable to provide the exact figures as my account has since been closed by the casino.

2. Manual Withdrawal Request:

Following the closure of my account, I reached out to Dafabet’s support team via chat, phone, and email to request a manual withdrawal of my remaining balance. They requested identity proof, which I promptly provided. I was informed that the withdrawal had been approved and processed.

3. Withdrawal Not Received:

Despite being told that the withdrawal was processed, I have not received the funds. It has now been almost a month since my withdrawal request. All attempts to follow up through Dafabet's chat, email, and phone support have been unsuccessful as they no longer respond to my inquiries.

4. Resolution Request:

I am seeking assistance to recover my remaining balance of INR 5,40,000 and an explanation for the unjust deduction of 50% from my account.

I kindly request your help in resolving this matter as Dafabet has failed to respond to my attempts to communicate. I believe this behavior is unjust and needs to be addressed.

Thank you for your time and support.

I have attached email proofs as well.

P.S. If Dafabet Casino wishes to pay me anytime soon, I would like to inform them that bank account registered in Dafabet has been closed but I'm willing to share my other bank account details along with proof that it belongs to me and they can pay me there.

Kind regards,

Dear virajbittu0070,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you received any explanation from the casino about the reason your account was closed? If you received any emails after your account closure, please forward them to me at veronika.l@casino.guru.

What types of games did you play? Were they slots, or live casino games, or did you participate in sports betting?

Has the casino informed you that your withdrawal has been processed but the money was sent to a bank account that you no longer have?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

Thanks for accepting the complaint. I never received an explanation for account closure and they only mentioned the decision is final by management and cannot be reversed.

I am sending you all the relevant I had with the casino to you on your email.

I played mostly on the sportsbook varying from Cricket, Football, Table Tennis to Basketball.

The part of withdrawing being processed was only mentioned once and I never received such a response again. I contacted them once again recently and they have reverted back to their old answer of "We are processing your request.."which means the withdrawal was never processed in the first place.

And now if they want to process my withdrawal, it should be to my new bank account as mentioned above and I am willing to provide all proofs regarding proof of ownership.

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika