The player from Germany had his partial funds vanished from the account while playing. We rejected the complaint because the player didn't respond to our messages and questions.
Dachbet Casino - Player’s bonus winnings have been reduced.
Amount: €1,000
Dachbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I played at the casino last night from around 8.30 p.m. I deposited 125 euros and received the 75% bonus. Around 11.30 p.m. I had a credit of 1550 euros, but could not pay it out because I still lacked 2660 euros in sales because of the bonus.
Then I started playing the game "mayan" with a stake of 3 euros.
At around 2000 euros I got bonus games and won around 750 euros . When the page with the bonus games closed and switched to normal mode, I should have had around 2700 euros. Instead, I had 1700 euros in credit. Can something have gone wrong in the system? That was around 1.30 a.m. I would say. I thought OK, the credit will definitely come back as soon as I exit the game, back to menu.ivh then left the game at 1125 euros, but the credit remained the same.
Around the time when this disappearance of about 1000 euros was, it was probably also the time when I achieved this turnover because of the bonus. Can it have anything to do with it?
There was also no error message or a crash from the Internet or reception or something.
It was normal that the games were rum except that the credit wasn't right
Automatic translation:
Public
Public
2 years ago
Dear Moosmannmaja,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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