Dear daniiesaucedo,
After a careful review of the evidence provided by the casino, I am afraid I am no longer able to pursue this case.
As we have been informed by the casino you have failed to provide all required true documents to pass the KYC process. Sadly, after gathering all the necessary information and documents we can't agree with your statement that you send the wrong documents by mistake, in fact, you have sent numerous documents to try to fraudulently verify your address which has been flagged by the Risk Management Team. Providing or even an attempt to provide fake or forged documents is not acceptable in any casino and the casinos have the right to close the accounts of users that are trying to defraud the casinos in such a way without any financial obligation.
Unfortunately, because of the above-mentioned reasons we are forced to reject this complaint. I can only advise you to always provide true documents held in your own name for verification. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Best regards
Michal
Dear daniiesaucedo,
After a careful review of the evidence provided by the casino, I am afraid I am no longer able to pursue this case.
As we have been informed by the casino you have failed to provide all required true documents to pass the KYC process. Sadly, after gathering all the necessary information and documents we can't agree with your statement that you send the wrong documents by mistake, in fact, you have sent numerous documents to try to fraudulently verify your address which has been flagged by the Risk Management Team. Providing or even an attempt to provide fake or forged documents is not acceptable in any casino and the casinos have the right to close the accounts of users that are trying to defraud the casinos in such a way without any financial obligation.
Unfortunately, because of the above-mentioned reasons we are forced to reject this complaint. I can only advise you to always provide true documents held in your own name for verification. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Best regards
Michal