The player from Brazil had his funds vanished from the account. We’ve rejected this complaint as per the player’s explicit request.
Cyber.bet Casino - Player’s active balance has disappeared.
Amount: 54,000 R$
Cyber.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been a casino player since last year, I had even become a 'VIP' according to the promotions manager, and I've already made deposits and withdrawals at the house. Until then, no problems.
The problem was a little over two weeks ago, when I log into the account and find the balance zero. It had a value above R$ 54,000 (I don't remember the exact amount). I immediately went to the chat to ask what happened, and I was told that there was a system error that hit several players and the error would be fixed in a few hours. Hours passed, and nothing, I contacted again, they assured me that it would be normalized. It's been days, and I kept 'pissing off' the support to get my balance back, and now they stopped responding to me.
I'm opening this complaint on Casino Guru to see if anyone from Casino shows up here to prioritize my issue which is almost 3 weeks unresolved.
So, will you refund my balance so I can play again?
Automatic translation:
Public
Public
2 years ago
Dear caiobbl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to petronela.k@casino.guru?
Please confirm that you haven’t provided access to your account to anyone else. Were your winnings accumulated with or without an active bonus, please?
Looking forward to hearing from you. I hope, we will be able to help you resolve this case as soon as possible.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I had gotten a 120% reload bonus. Apparently it expired in 7 days (before the bonuses lasted longer), but it was actually in the terms and conditions of this reload bonus that period. So although I think it's dirty to take the entire balance and return only the deposit, I won't go on here.
Automatic translation:
