Cyber.bet Casino - Player’s account has been blocked.

Amount: €344.49

Cyber.bet Casino

Safety Index:Very low Submitted: 11 Jul 2021 | Case closed : 26 Jul 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany had his account blocked without further explanation for six months. The remaining balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

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JulianGWA

Unregistered user

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2 years ago

OriginalTranslation

I registered with this casino and verified it immediately. Then I deposited and played. I was lucky and turned my 60 EUR into 344.49 EUR. I did not violate any bonus conditions. I then wanted to make a withdrawal because I was happy to have finally won. After 2 days I received information that I should take a selfie with my ID in front of the support ticket. The first attempt was rejected, so I uploaded a new photo. At this point, 6 days had already passed after the request and I received the answer that it now takes 5 working days for the department to check this. After 6 working days I asked and 5 minutes later I received an email that my account was frozen and that I should get back to you on January 7th, 2022, i.e. in 6 months. Without giving reasons or anything else. Then of course I asked why. I do not receive any answers to my inquiries. On Instagram, the company asks for my username and then no longer answers. In many forums exactly this procedure is described and also stated that after 6 months there will be no answer. This is clearly a scam.

Automatic translation:

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Petronela

Complaints Team Lead

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2 years ago

Dear Julian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

Please advise if you have redeemed any promotional offers from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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2 years ago

Dear Julian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.