The player from Brazil struggled to close his casino account despite multiple requests via email and live chat, which the casino ignored. He wished to close the account due to delayed withdrawals, lack of live support, and unresponsive customer service. The issue resolved itself as the casino ceased operations in Brazil, resulting in the automatic closure of the player's account.
Cyber.bet Casino - Player's account closure requests are ignored.
Amount: ??
Cyber.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Cyber.bet Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
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5 months ago
Translation
The casino refuses to close my account. I have requested multiple times for it to be closed, and they pretend they are unaware of my requests. I have sent emails, opened tickets on the live chat, and they do not respond.
Automatic translation:
Public
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5 months ago
Dear rafaelsanchesdepieri,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cyber.bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a reason why you wish to close your account in the casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
The reasons are:
1 - Withdrawals are taking longer
2 - live support no longer exists
3 - they don't respond to emails
4 - open tickets are not responded to
Unfortunately, I don't have the requested conversations because they don't respond, the support is practically useless and the conversations are not recorded.
Automatic translation:
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5 months ago
Thanks for the explanation.
Would unsubscribing from the casino marketing communication and stopping the use of the website be a valid solution for you?
I'll await your reply.
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5 months ago
Please let me know if your efforts were successful, or if there is anything else I might assist you with regarding your complaint.
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5 months ago
Translation
The casino closed its activities in Brazil, therefore, my account must have been closed along with all the others in my country!!!
Automatic translation:
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4 months ago
Dear rafaelsanchesdepieri,
Since your account has been closed as per your wishes, I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
