The player from Chile had reported winnings of over Chilean $300,000 on Cyber.bet Casino, but was unable to withdraw due to unsettled "turnovers" on the account. Despite the player's attempts to communicate with the casino, the issue had remained unresolved and had led to loss of funds. We had informed the player that since the winnings were already used, there was limited action we could take. We had suggested that the player contact the Licensing Authority of the casino, Curaçao Antillephone N.V., but also noted that the chances of success might be limited. Due to these circumstances, we had to reject the complaint.
Cyber.bet Casino - Player can't withdraw due to unsettled wagering.
Amount: $300,000 CLP
Cyber.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Cyber.bet Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Translation
Hello, I was searching on Google on how to file a complaint to Ciberbet Online Casino Games because I have not been receiving any responses to my emails nor through the chat in my account. Whenever I begin to bet and earn money, I am unable to withdraw it because my account keeps stating that there are turnobers not yet finished, even though I had more than Chilean $300,000. In the end, I lost everything because I didn't get a response from Ciberbet. Please help.
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8 months ago
Dear javierx7005,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.
Please inform me if there is any additional information that I may have overlooked. However, I regret to inform you that I may be compelled to reject your complaint as unjustified. I sincerely wish I could offer more assistance. Thank you in advance for your understanding and response.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
Who Supervises This Website CiberBet Online Games From What I Know Is CMF, Commission For The Financial Market Of My Country Chile I'm Really Disappointed Because It's Not What The CiberBet Manager Told Me, Any Problem I Was Communicated With Them But It Didn't Go To Yes, how unfortunate.
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8 months ago
Translation
My query goes to the Superintendence of Casinos in my country Chile. I will wait for a response that is how I claim. I am going according to the laws of my country Chile.
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8 months ago
Hi javierx7005,
If you'd like to reach out to the Licensing Authority of the casino, Curaçao Antillephone N.V. (ANT), you can do so at complaints@gaminglicences.com. However, considering that you lost all your winnings before the issue with unsettled wagering was resolved, I'm not optimistic about your chances of success with the Authority either.
I wish I could offer more assistance. I'm sorry we couldn't resolve this case for you. Please feel free to reach out if you encounter any issues with other casinos in the future. Given the reasons mentioned above, I will now have to reject this complaint. Thank you for your understanding.
