Cwinz Casino - The player's experiencing an unspecified issue.

Again scam This Casino also Removed my money i win from Crazy time Live game he was removed my money....i never trust again casino

Dear Sallu008,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cwinz Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Thanks for understanding.Yes i will share with you..what else do you want

he was removed my money after Wagering Complete

Dear Sallu008,

How much was removed from your casino balance? What is your current casino balance? What bonus did you use? Please forward the full deposit, bonus and betting history to nikolas.b@casino.guru.

Ur welcome i have received 2000INR bonus and 35000INR Remove after Wagering Complete and you can see that term Condition show 100% Payout

When my balance is 35000INR After removing and getting 2000INR And You can see term Condition

Can you please clarify which bonus did you use exactly (a screenshot or a link of the bonus).

syre here it

Dear Sallu008,

Can you also please forward your deposit history or at least clarify how much did you deposit and how much bonus did you receive?

Dear Sallu008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm daily deposit here every day when i stop gambling here so i have a call from Cwinz casino for get me special bonus live casino game

Dear Sallu008,

Thank you for the information provided so far. However, we will definitely need more information from the casino so I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Sallu008,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite Cwinz Casino to join the conversation.

Dear Cwinz Casino,

Can you please provide some information on why the player's winnings were capped? Please forward all relevant evidence of this to me at michal.k@casino.guru

Dear Sallu008,

I was informed by Cwinz Casino via email that you can get in touch with Cwinz Casino directly at complaints@cwinz.com and they should be able to help you with your issue. Please let me know when you contact them and how they reply.

I already mail this Mail I'd but no solve my query

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Who gives casino license to such people

Dear Sallu008,

Sadly I have not heard back from Cwinz Casino. The last information I have from them is that they (supposedly) will try to get in touch with you or that you can contact them directly at complaints@cwinz.com. I'm aware that you have already tried that. Please forward your communication with them to me at michal.k@casino.guru. I will give the Casino representative a "nudge"

Dear Sallu008,

Can you please confirm what was your initial deposit when you claimed the bonus?

2000INR Bonus And I won 35000INR After Wagering Completed remove my winning money and get me 2000INR

Dear Sallu008,

Do I understand correctly that the 2000INR bonus money (free money) from the casino, without depositing real money? If so, then as per the bonus terms the maximum payout is 100%

So in this case the maximum payout (the 100%) is the 2000INR. You did win more, but the maximum payout in your case was 2000INR and not more. We have to agree with the casino's decision in this case, as the max payout rule is clear in this case.

But maximum cash out He was not mentioned bonus only see maximum Payout

Dear Sallu008,

Yes, I can agree with you that the maximum payout cloud has been mentioned with a specific amount, but still, as I mentioned above, you can clearly calculate it by the example I have shown. We have to agree with the casino's decision in this case, as the maximum payout rule is quite clear in this case.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. I can only recommend that you read and understand the terms and conditions before activating any bonuses to avoid disappointments like this. We are sorry that we were unable to help you in this case, but please do not hesitate to contact us in the future if you have any problems with this or any other casino and we will do our best to help you.

Best regards,

Michal