The player from India had encountered an issue where his deposit of 2000₹, made on January 4th, 2024, had not been reflected in his casino account despite having been debited from his bank account. The casino support team had been unable to provide a resolution. We had advised the player to contact his payment provider for an investigation. The player reported later that the issue had been resolved and his deposit had been received. We subsequently marked the complaint as 'resolved'.
Cwinz Casino - Player’s deposit has not been credited to the Casino account.
Amount: 2,000 INR
Cwinz Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Cwinz Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
10 months ago
I made a deposit of 2000₹ into cwinz on 4th jan 2024. The amount was debited from my bank but did not reflect in my civil wallet. I talked to the customer support and they initially asked me to wait for an hour. After that, they asked me to wait for 72 hours, and then they said I should wait for 7 days. Now these seven days have also ended, and they are asking me to wait another week. I'm not getting any satisfactory response. Please help me
Public
Public
10 months ago
Dear sudeerbavana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Sensitive attachment
Sensitive attachment
10 months ago
I am already contact payment provider that transaction is successfull no issues with that
Public
Public
10 months ago
No problem from my side ..cwinz customer care is not giving any solution. When we ask for a deposit on customer care, they repeat the same message saying that we have not received any update.
Public
Public
9 months ago
Dear sudeerbavana,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
