Cwinz Casino - Player has an issue with his transaction in the casino.

My only mistake is I paid google pay and company said it's phone pay number

Dear pashudada87,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cwinz Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Tomas

Hii sir

I not very well in english please understand I tell you what happened

Cwinz casino deposit section has phonepay option for deposit for indian player site give phonepay number I choose phonepay pay option but money was not going transaction was failed so my mistake is the same phonepay number I have copy and send money from other method from googlepay and transaction was success money was debit from my account and credit from there account but not credit my player account so I asked about customer care they told me your method is wrong so give us 5 days to check transaction then he credit my money

Today is 7 th day but they only said relevant team se koi update nahi hai what can I do sir I feel really helpless

I also send all proof

Bank statement

Payment screenshot

Transaction Number

Video proof

Please sir humble request please do for me

Thank you

Dear pashudada87,

Do I understand correctly the transaction was deducted from your wallet but wasn't credited to the casino balance?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned to your bank account or e-wallet.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Dear pashudada87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already confirm to casino

they use some common person bank account for depositing money my transaction was credited same person another bank account

I told the Casino but casino can't deposit my money

Cwinz casino is frod casino they can't reply my question

I tell you if you have 2 different account for same upi number my money was credited your second account I have all proof but you said I can't help because your deposit method was wrong

My 10000₹ waste loss and I can't do anything

Please help me if you can

Dear pashudada87,

Could you please explain what different 2 accounts you are referring to? Are those 2 casino accounts or 2 bank accounts? What is the casino's explanation, as to why the transaction is not able to be processed? Will the casino be returning your deposited amount back to your bank account? Please let me know. Much appreciated!

Hi sir

cwinz casino payment provider Have two different bank Account My money was debited and credited Payment provider different Account But cwinz denied about Payment providers different account I am sending all proof but no response

I called payment provider so he told me I can't get back your money its your fault my fault is only I pay googlpay wallet

Thank you very much, pashudada87, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear pashudada87,

I am so sorry to hear your deposit got lost. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Cwinz Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Cwinz Casino,

Could you please state why the deposit has not been credited to his account?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

my account blocked by cwinz casino

Dear pashudada87,

I am so sorry to hear your account was blocked.

I am trying to get in touch with the casino representative, but they are not responding. I will extend the timer by additional seven days. Please, be aware we cannot investigate further without the casino's cooperation.

Your patience is much appreciated.

Kindest regards,

Stefan

Dear pashudada87,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. However, please note the casino's license is unverifiable, which means that the casino may operate without any valid gaming license and in that case, the regulator will not help you with the issue.

If there is any progress with your issue or you need help, please let me know at stefan.m@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru