CryptoVegas Casino - The player's request was ignored by the casino.

Hi

i opened an account with this casino last month. I was played for a while and then sent mail to close my account permanently because of gambling addiction. Then I have requested to reopen my account after few days. But before I reopen I told them to set deposits limits as well for 2000$ per week. But my account was reopened but my deposits limits enquiry was ignored because they want to make money from even addiction people. But their terms and conditions says players can set deposits limits ourselves but such options wasn’t available when I made deposits. Please help me how to get my deposits back because of operator reached rules. I have a evidence of account closure mail but didn’t have a proof of limits requested via chat.

Hello Anto1318,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoVegas Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for self-exclusion and did you mention gambling problems to the casino too? How long after the exclusion was your account reopen? Did you mention for how long you wanted to be excluded?

Please forward the request you sent to casino to nikolas.b@casino.guru

Looking forward to your answer.

Regards,

Nick

Hi

i have requested my account to be closed for permanently. They reopened my account after 7 days with my request. But when I requested to reopen I asked for deposits limits to set. They ignored my limits purposely to make money from addiction players. Even I asked their website terms and conditions it says players can set limits ourselves but such option not available. Even when I requested limits operator wasn’t warn me about this. They were cheated me.

We have received multiple e-mails from the player which we are currently examine. Will provide an official statement as soon as possible.

Hello Anto1318,

Could you please advise if your account is still active? How much did you deposit since 25th Feb.?

hi

my account is not active, I have been deposited since 25 th feb 20000 usd but I made withdrawals about 15000 usd. I think approximately 4000 usd I made deposits.

Hello again Anto1318,

Could you please provide a proof of your deposits into CryptoVegas after 25th of February please? Forward it to nikolas.b@casino.guru please.

Regards

Hi

i sent to your email.

Hello again Anto1318 and thank you for all the requested information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Anto1318,

I went over the details of the complaint and I will assist you from now on. I will do my best to help you. I will contact the casino representative in order to learn more about the situation and ask them to help us resolve the issue.

Greetings from CryptoVegas Casino.

Ant1318 we are very grateful that you took the time to fill in this complaint. We are very sorry to hear that you had a negative experience with CryptoVegas Casino. It is very important for us to receive feedback from our players in order to improve the service we provide and satisfy our players at the highest level.

We apologize for the inconvenience caused to you and we will refund your $2800 deposit.

Kindly, note that the support line that did provide you with incorrect information has already been penalized.

We hope that such problems will not occur again with CryptoVegas Casino.

Looking forward to your answer,

Kind regards,

CryptoVegas Casino

Dear casinoguru

i am receiving my refunds please close the complaint as resolved. Thanks for both of you for a quick resolution.

Antony.

Dear casinoguru and crypto Vegas

I have received my funds, please close the complaint as resolved.

Thanks

Antony.

Hello all,

We appreciate the casino's act of goodwill to credit Anto1318 the amount of his last deposit. We will now mark it as 'resolved' in our system.

Thanks for your cooperation Anto1318, and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.